Share
Business ProfileforSempris LLC
Marketing Consultant
Additional business information
Additional Info:
The BBB was informed by the company that they are phasing out the name Provell and beginning in April 2011, will be known as Sempris, LLC. The BBB Business Review for Provell can be found by clicking here: www.bbb.org/minnesota/business-reviews/dining-club-plans/provell-in-hopkins-mn-1530
Industry Tips about Buying Clubs from the BBB:
The BBB suggests that if you are considering membership in a buying club, first compare the prices and services of the club to retail stores and other such services. Consider the amount of merchandise you would have to buy at the club's discounted prices to make up for the cost of the membership. Understand the policies of the organization. BBB files indicate that Sempris, also doing business as FunSource, Home Play, Provell, Vacation Passport, Value Plus, and The Good Deal Company (scroll to the bottom of the BBB's business review to see a full list of the company's alternate names) has a pattern of complaints. The pattern of complaints, as determined by BBB, involves consumers alleging the business (or one of their subsidiaries) made unauthorized charges on their credit card and in many cases customers state they were not aware they had signed up to receive any type of membership or service from this company. The BBB recommends that consumers regularly check their credit card statements for charges which are not clearly identified as to the product or service ordered, and challenge any invalid charges early with the business and/or credit card company. The BBB also cautions consumers who order products online or by telephone when representatives of the selling company attempt to "up-sell" the consumer on added products, programs, clubs or services which may be charged to the consumer's credit card.
Industry Tips about Buying Clubs from the BBB:
The BBB suggests that if you are considering membership in a buying club, first compare the prices and services of the club to retail stores and other such services. Consider the amount of merchandise you would have to buy at the club's discounted prices to make up for the cost of the membership. Understand the policies of the organization. BBB files indicate that Sempris, also doing business as FunSource, Home Play, Provell, Vacation Passport, Value Plus, and The Good Deal Company (scroll to the bottom of the BBB's business review to see a full list of the company's alternate names) has a pattern of complaints. The pattern of complaints, as determined by BBB, involves consumers alleging the business (or one of their subsidiaries) made unauthorized charges on their credit card and in many cases customers state they were not aware they had signed up to receive any type of membership or service from this company. The BBB recommends that consumers regularly check their credit card statements for charges which are not clearly identified as to the product or service ordered, and challenge any invalid charges early with the business and/or credit card company. The BBB also cautions consumers who order products online or by telephone when representatives of the selling company attempt to "up-sell" the consumer on added products, programs, clubs or services which may be charged to the consumer's credit card.
At-a-glance
Overview
According to the information provided by Sempris, this company develops and manages an extensive portfolio of unique and leading edge internet based customer relationship marketing programs.
Business Details
This is a multi-location business.
- Location of This Business
- 7500 Office Ridge Circle, Eden Prairie, MN 55344
- BBB File Opened:
- 3/28/2011
- Years in Business:
- 18
- Business Started:
- 6/1/2006
- Business Started Locally:
- 6/1/2006
- Business Incorporated:
- 3/2/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- Customer Relationship Servicers
- Pantry Champ
- WC Mon Savings Central
- Business Management
- David Matschina, Director of Consumer Affairs
- Kate W, Director of Marketing
- Susan Hilt, Director of Marketing
- Contact Information
Principal
- David Matschina, Director of Consumer Affairs
- Kate W, Director of Marketing
- Susan Hilt, Director of Marketing
Customer Contact
- Kate W, Director of Marketing
- Additional Contact Information
Fax Numbers
- (962) 258-2490Other Fax
Phone Numbers
- (952) 258-2343Other Phone
- (800) 925-8674Other Phone
- (962) 258-2490
Customer Complaints
92 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am filing a formal complaint against Membership Services in **********. The company's address is P.O. ************************-0658.I have encountered an issue with this company that is indicative of fraudulent practices.I did not remember dealing with the "Pulse" or this company before nor do I know what they are about. I remember though one time when calling Aetna I might have dialed the wrong # since somebody answered and said something like " Congratulations for calling today, I qualified to get a bonus of ******* with the membership that can be canceled anytime. This promise of a membership bonus upon signing up might have been at the time the decisive factor in my decision to give the credit card which they claimed I did. However, despite that membership and the monthly charges consistently debited from my account for 3 months, I have yet to receive the promised bonus. Furthermore, I've not been provided with any brochure or information on how to use the membership. I was not even aware that they were drawing money until ******** contacted us and advised us to give the vendor the new replacement credit card #. I immediately contacted the company on the charges unbeknown to me, and I was notified that my membership cancellation was processed on May 28, 2024. I have attempted to resolve the charges of $36.95 /mo on my credit card directly with the company but I have not received a satisfactory response or solution. I requested shreds of evidence such as an enrolment record like the transcript of the recorded conversation; proof that they sent out a brochure and/or any information on how to use the services; and proof they sent out the promised bonus I am seeking a full refund of all charges incurred due to this issue and assurance that such practices will be addressed to prevent future occurrences to other consumers especially to senior citizens like myself, 78 years old.
Read MoreCustomer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Norman M
1 star
07/01/2024
Big Time THIEVES. I wrote to the BBB: Sempris LLc dba Home Play and ***************** has been fraudulently charging my debit card for products and services I never agreed to nor have I received any benefit from. I have been forced to close my bank account to prevent any further DBCRD Payments. Home Play has been charging my debit card since February 2023 (I was hospitalized in January 2023 & did not come home from Rehabilitation until May 2023). I am requesting a refund for 16 months $559.20 (16 x $34.95). ***************** has been charging my debit card $33.95 since May 2023. I am requesting a refund of $407.40 (12 months x $33.95). Total requested refund is $966.60. This is the response from SEMPRIS LLC: I can confirm that Mr. **** or someone with access to your payment card, responded to an advertisement from one of our partners and agreed to his membership after the purchase of a magazine offer. We sent him a welcome kit on 3/12/2023 to his home address in ********** that included how to access his benefits, claim his rewards, and cancel his membership in multiple ways. The United ********************* confirms delivery on about 3/13/2023. Additionally, our phone number to call to cancel has shown up on his bank statement for every payment/transaction that has taken place. His memberships were cancelled on 5/28/2024 when his wife called our call center, and he wont be charged in the future. He never contacted our customer service department requesting to cancel his membership prior to this. Our customer service agent issued a refund request letter on 5/28/2024 to be mailed to his home. To date, we have not received this form back yet. If he would like a refund, please mail the letter back and our *************************** will determine the amount of the refund. If he needs an additional letter or if he has any other questions, please contact our customer service team at *******************.NOTE: we NEVER received any refund request form
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.