Customer ReviewsforHage Concrete Works

We chose **** to replace our concrete steps because we thought they would be a trustworthy company. ***************** told us he wasnt sure they would get to our project before winter but we could put a 10% deposit down ($595) to hold the price for next year. In retrospect, that should have been a red flag because every other contractor we talked to wouldnt take any money until they showed up to do the job. We ended up changing our plans before **** even scheduled our project still telling us they might not get to it until next year. We asked for our deposit back and he said no, essentially because in a document they sent us (but not the contract we signed) it stated that deposits are nonrefundable. We asked if he would please consider a partial refund, as I can understand the time it took to give us the estimate (even though those are free). He replied saying that our $595 deposit doesnt even begin to cover the work their office does printing photos, making job packets, and purchasing the permit. I asked if any of that work had even been done considering our job wasnt even going to be done until next year. He replied saying, I am your salesman not the owner or your scapegoat. Please direct any further inquiries to the office directly as I have no knowledge of what has or has not been done-which makes no difference anyway. Shocked by this rude and inconsiderate response. No accountability from ***************** of Hage Concrete. Hope this review prevents someone else from getting swindled.

Hello ***,I apologize for any negative experience you have had with our sales team. I strive for great customer service and never want make our clients feel disrespected or unimportant in any way, so I am sorry that we did. Like many contractors, we require a deposit to lock in a position in our schedule and lock in any current pricing. When we are booking into the next season we require a 10% deposit rather than a 50% deposit since it is often times a long wait. When we receive a signed contract and deposit we block off a portion of our schedule for that project, whether it's 3 days or three weeks. This helps us determine how far booked out we are, so we can be up front with our clients about when we will get to their project. As stated on our specificaiton sheet provided with your esimtate, In the event you cancel, for any reason, we will retain 10% of the contract price and refund the **************. This allows us to keep our schedule on track for our existing clients and aquire new clients. The deposits also helps pay for administrative work for our sales team, production team, and permits when needed.Our sales team is not authorized to issue full refunds which is why **** sugested you reach out to the office to discuss. I did not see any further communication to our office, and unfortunately was not able to disucss with you and come up with a fair resolution prior to this review. I am always open to discuss and would love to do so with you. Please email me at **************************** with the best way to contact you. Best,*******************