Business ProfileforAmazing Lash Studio

My sister, mom and I booked appointments 3 months in advance of my sisters wedding to get a full set of lashes. I called and confirmed 2x before that to make sure the 1x9:00am appt and 2x9:30am appts were booked and was told yes. At 6pm the night before, I got a call that a lash technician called in so that we had to change 1 of the appts. And that they only had my sister and I down for appts and not my mom.. they got us in for 9:30, 1:00 and 2:00. Making none of us together as something fun to do to start pampering for the wedding. I had asked about bringing champagne and Had told them prior its for her wedding. They could have cared less when I told them we really wanted to try and do it closer in time. They said we could take it or leave it. So we took them as it was 3 days before the wedding. The day of the appts, they called 10 min before my sisters (the brides) 9:00am appointment trying to cancel because another technician called in.. when I said shes the bride and its 3 days before her wedding she said that a technician would take her but didnt inform me or her upon arrival that it was a Master stylist (more money) the stylist didnt listen to what my sister wanted nor talked to her at all during the time getting them on. My sister did not like her lashes after seeing my mom and I (had different stylists) and said that she told hers that she wanted what we got but got like feathers on her eyes. She called to try and fix it and they told her there was no appts available and basically to just deal with it because they cant find anyone to fix it before the wedding. We called another location (owned by a diff owner) and they got her in right away to take off the lashes and put new ones on because she told them its for her wedding, what happened + they had heard other customer complaints from that location and felt terrible for her. There was no manager to speak to at the original location for 3 days. She deserves a refund for the lashes + ****************