Business ProfileforIrriGreen, LLC

I was Skeptical about how great the customer service would be and based I on the reviews on the website you should be. I can say the gentleman that helped me **** was amazing!! My head started working strange after self installation. I sent an email and I received a callback the same day. He immediately starting running tests on the system and communicating with the engineering team. After days of not getting it resolved they gave me new heads to see if this would resolve the issue. After receiving the new heads I was still having and an issue of my heads not even shooting 25 feet which was apparently causing other issues I didn't know was related to this one. After running several test and advice from the engineering team they stated it might be a flow issue. Although I already did the bucket test, they decided the best way get a good reading is with a flow gauge. They overnighted the flow gauge at no charge and emailed me instructions on how to use it. After testing the flow it came in at a 5.5 gallons per minute and system requirement is 8 gallons per minute. My issue was I did run one inch piping but it coming off a 1/2' spigot. This was creating a huge flow issue. After I a replaced the spigot line from connecting to 1/2" to connect to my 3/4" mainline my flow came in at 8 gallons per minute. My heads distance shoot pass 25' and all the other issue I was having with the heads like going down during mapping and not coming back up stopped as well. He also overnighted me another head as backup for if I noticed an issue in the future. What I learned from being educated from their engineering team is their system is designed to work on 8gpm flow. You won't get 25 feet of distance if you don't have it. I also learned that this can contribute to other system errors similar to the ones in the bad reviews until you have the correct flow. I love my system. I thank everyone one on the staff for checking all angles until my issue was resolved.