Complaintsfor5812 Investment Group LLC
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July 12, 2024 call the office of asked what the balance was for the rent. She said it was for the $1208. I asked what is the ************************************************************************************************************************************* no amount so I got May 7 April 16 and six. Her name was *******. Shes a supervisor here at Crossing so Ill advise her those dates I was out of town and then I was out of town again I went to, then they didnt put any notes on the door to let us know at that time that they were coming out so if we dont know as the apartment complex attendant, then supposed to take the stuff out to draw out the cabinets and I guess you have to take the stuff out each every time they come out they come out every Tuesday and so its really really tedious. Its really really bad so Im making a complaint to them that maybe they need to make some changes and if you do come out, let us know put a note on the door they was doing that before, but they have not done that so these last two times youve come out to my home and in the middle of June, he did not put a note on the door when he was coming , so so thats my complaint.Business response
07/18/2024
Dear Ms. ***************** records indicate that that you incurred five pest control charges because your unit was not ready when the technician arrived. We contacted you by email and notices on your door of the appointments, how to prepare your apartment and that you would be charged a fee if you did not comply with these instructions.
The charges stand as posted.
Thank you.
Respectfully submitted,
Customer Service Liaison
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.