Customer ReviewsforHighland Management Group, Inc.

I came here to lease an apartment from “The Lexington Apartments and Townhomes”. The first part that was shady was they forced us to pay a security deposit with our application fees. NEVER have I had to do this before. The next red flag was they were also trying to get our pet deposits before our application was even approved. So throughout the entire leasing process no one had ever explained any type of refund policy or if we were to back out. But they were real quick to keep asking for money from us before they even knew if we were approved. Turns out they keep all of your deposits if you get approved regardless if you even sign a lease or not. The kicker is we never even signed a lease. The apartment was not ours. We simply just got an approval and by no means did that mean we’re moving in. Keep in mind I hadn’t even paid my application fee yet, only my girlfriend did. We found this process EXTREMELY predatory. And when I asked for my money back they just tried to stand behind their fine print as an excuse for not being upfront and honest with us in the beginning. It is clear now to see why they try and rush you into paying all of your deposits ASAP because if something comes up where you can’t move in they steal that money from you. Keep in mind we weren’t even set to move in for over 6 weeks and I hadn’t even paid my application fee yet or signed a lease. So they kept our money before we even finished the entire application process. To me this is a cheap and shady sales tactic to squeeze as much money as possible out of people then try to hide behind their fine print to avoid repercussions. This is not honest business and is absolutely embarrassing for a “luxury” community. Then they claim it’s for marketing fees as well. The issue with that is that we never signed a lease. This apartment was not ours. If they stopped advertising before a lease was signed then that is their problem, not the consumer’s. They are basically charging for their poor practices.

We understand that you are frustrated about not receiving your deposit back after cancelling your application. A rental application is an agreement to lease an apartment and a performance deposit is paid as a commitment to lease a specific apartment. We feel that the language in the rental application related to the performance deposit is clear but will take another look at it to ensure there isnt confusion in the future. We would be happy to discuss your specific issue further or send you another copy of the application agreement to review if that would be helpful. Please feel free to reach out to us at ************************************

I have been trying to get in contact with the district manager for oak leaf town homes for about 2 weeks now. It is a matter about resolving an issue that was Previously solved in court about a termination of termination of lease a mutual agreement yet I found out when I tried to apply for another apartment recently that I cannot because they say I owe oak leaf $8000 which is not the case and I have the documentation that says so. The district manager has no risk no respect I have called her left her several messages over the past 2 weeks and she has not gotten back to me

We are sorry you were unable to reach the Regional Manager while she was out of the office and unavailable. She returned your call as soon as she was back in the office at which time you explained that there was correspondence between you and the attorneys that she did not have. Thank you for providing those emails to her. We have spoken since this complaint was filed on 4/27/22 and I believe that we have resolved this issue. Please reach out if you need additional assistance.