ComplaintsforAll In Therapy
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When I started seeing my therapist I signed all necessary documents and provided a card where my sessions could be billed. Flash forward months into my treatment and it turns out billing had not been charging my card and had instead allowed my bills to pile up which forced me into a payment plan. We did come to an agreement about the amount I would pay and certain fees were waived including a late cancelation fee of $100. About two months into my plan they try to charge me for that same $100 fee they agreed to waive. It is this scenario that prompted me to cancel all future appointments. Today I went into my account to see about settling my fees to be done with them once and for all and I see that they have charged me for 2 additional months of late cancelation fees despite the fact that prior to the alleged appointments I had verbally canceled future dealings with them.Business response
01/23/2023
Hello *******,
My name is *************************, I am the Billing Manager at ALL IN Therapy Clinic. Thank you for your letter regarding complaint ID ********. I see that the letter requests a response in paper letter or fax format. I will fax this as well on Monday, 1/23/23. My apologies, we were not able to respond sooner.
Regarding the letter that you mailed to our clinic, I am sorry but I am unable to respond with specifics regarding this complaint due to HIPPA Law. We are in the medical industry, so we are unable to give personal identifying information to outside entities. This is also to protect the privacy of our clients.
However, we do take feedback very seriously and aim to be an ethical and customer centric business. We work very hard to improve our practice and of course we have much to learn. Feedback helps us take a pulse on how we are doing, so it is appreciated.
It's important for us to have a great relationship with your organization as well. When we receive feedback from a customer, know that we promptly follow up with a solution that will work for the customer. Then we implement changes to our team to improve the consumer experience.
Thank you for alerting us of this complaint and please let me know if there is anything further that you need.
Sincerely,
************************* - Billing Manager
Customer response
01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.