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Find a Location

House of Cars has 1 locations, listed below.

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    Business ProfileforHouse of Cars

    Auto

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    580 Dodge Ave NW Ste 15, Elk River, MN 55330
    BBB File Opened:
    3/15/2022
    Years in Business:
    3
    Business Started:
    2/11/2021
    Business Management
    • Owner or Manager, Director of Compliance
    Contact Information

    Principal

    • Owner or Manager, Director of Compliance

    Customer Contact

    • Owner or Manager, Director of Compliance
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    On 03/04/2022, I had purchased a 2011 Jeep Grand Cherokee from House of Cars Llc, from ***********************. I was never in possession of the vehicle because the dealership was still fixing it . On 03/08/2022, I told my lender that at this point I no longer want to move forward with my application. Due to me still not being in possession of the car, and the poor customer service I was receiving. I also reached out to *********************** to speak to his manager and he refused to give me any information on the owner. I also asked the lender how I would go about receiving my down payment back and they told me to reach out to the dealership. On 3/12/2022 I went up to House of Cars to get information on the cancellation and the refund of my down payment and the employee there told me to come back on Monday to speak with ***********************, and also made it to my awareness that ***** is actually the Owner. At that time I also filed a police report, because me and the employee both agreed to call the police. On monday, I headed to the dealership, to speak with ***********************. I also called the same police officer that filed the first report to meet me at the business. I got there, and the doors were locked, and no one was answering the door. Even though, they were open, I called the business and *** answered, the financial rep. and informed me that they were closed and would be open tomorrow. I asked her why and she didnt give me an answer as to why. I called the dealership and Davids personal number and neither answered. I eventually got ahold of *****, I asked him to come up to his dealership so we could talk about my down payment. He refused and asked me to make an appointment. So i asked him when he was available to make an appointment and he said he will let me know and hung up.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Barb B

    1 star

    03/19/2024

    I bought a 2011 ****** Impreza Wagon on January 31, 2024. They didn't submit the papers to the *** for the title until February 26th. It still had an airbag recall from 2020, so I took it in and that was when I was given the wonderful news that the head gasket has to be replaced (which is VERY expen$ive). While the ****** dealer was working on the airbag, they also did an inspection. They were putting washer fluid into the reservoir and the fluid ran right out the bottom onto the floor because there was a huge hole in it. Later, I opened the glovebox to get out the owner's manual and the whole glovebox fell out onto the floor and onto my foot. When I went to fill the gas tank, I found that the tether on the gas cap is broken. I have to keep airing up the tires because there must be a leak or something wrong because the warning light for the tires is always coming on. All of the windows, including the moonroof, have very dark tinting (that the previous owner had put on) and there was even a huge what they call "an eyebrow" at the top of the windshield. When you get inside, it's like you're in a box or a coffin. The previous owner also put some red tape over the tail lights. (I removed that.) For some reason that only the previous owner knows, there is a huge eye bolt on the passenger side by the front bumper. This dealer said it is attached to the frame and it's there to pull the car out of the ditch. What?! They gave me some papers and one is called *****'s Order. In the Vehicle Information Section, there is an "X" in the Branded Title box. There is box where an explanation about the Branded Title is supposed to be completed; nothing was entered. (A branded title is for a car that is a lemon, was in a flood, salvage, it has suffered severe damage or been declared a total loss by the insurance company.) Do yourself a favor and do NOT even look at a car at this dealership. You will regret it -- I do.

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