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ComplaintsforFernbrook Landscape LLC
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Please find : Contractors failure to address short comings of his Team. For one example when first i met Rob I stressed need for rock free zone given home windows are at ground level; rocks I ended up having to police for myself. Another example; witness marks from errant saw strikes when constructing stoop. When pointed out to job Lead he responded by saying "hmmm wonder who did that " never volunteering to correct. But for one more example ; threat of saw tooth edge left from framing of same...pic of another threat/protruding screw. Crew leads and teams lack of experience/caring clearly evident from pics. The crew Leader confessing this to be just his second season , another Team member nick named Cheeseburger complaining about steep walk up our driveway... 1) Original invoice statement reflecting our intial down payment and balannce owing; noting that Fernbrook is now attempting to add $931 (from latest lawyer ltr. also attached). 2) My email to Rob/Fernbrook highlighting areas concerning us; an email Rob later conceded in writing to have never reviewed before coming to retrieve his final payment ; despite my having put him on notice the day before that it was coming. Showing total lack of caring by Rob... 3) Fernbrooks notice of "Intent to Lien" including written notation from Rob to me. 4) My response to the "Intent to Lien" ltr. offering an additional $2,839.00 that would bring Fernbrooks total compensation to $12,089.00 after factoring in RotoRooter's fee to repair cleanout clogged after Rob personally broke. An offer I felt to be fair and reasonable. 5) Latest ltr. from Fernbooks lawyer ; offering relief only to negate it by inflating our original bill to offset by same amount? 6) pics : regret I was limited by what i could offer in this format I have many more showing clear evidence of thier lack of caring. Thus after repeated pleas to rectify fell upon deaf ears we felt compelled to move on; more pics available. Respectfully and gratefully, Gary *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.