Business ProfileforJIT Services, Inc.

Hello ******************** -I spoke to you yesterday at great length about all of your questions you had regarding the billing on your account. You seemed very satisfied with our conversation and even inquired why we had a ****** rating of 1 star, to which I replied that we are a billing company and residents do not typically provide positive reviews for a billing company.  As I also explained on the call, the fee of $3.95 is for credit / debit cards only.  As explained, this fee can be avoided by paying using your checking account and routing number.  The credit / debit card fees are passed from ***** MC, **************** and Discover.  This was discussed on our call as well, so I'm unsure why you felt the need to leave a BBB complaint.  As I also explained, your property does not have owned sub-meters to monitor your utility usage.  This is not a fault of JIT or your property, but a simple fact that you cannot monitor usage of 1 resident if the property only has 1 master meter supplying the utility to all of the residents.  I pointed out that Xcel owns your electric submeter, provided your Xcel premise number and reviewed your usage with you.  Again, and as explained on the call yesterday, Xcel monitors this usage since Xcel owns these meters.  Usage (and a visual graph of this electric usage) is located on your monthly JIT bill.  Re: heating and cooling, as explained yesterday during our call, your property has one bill from ********************* Energy.  The residents at your property are billed using a share of this utility.