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ComplaintsforUp A Creek Campground
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
We made reservations to stay in 2 rental campers for ourselves and my dad. My dad has two dogs and after I had already made the reservations he decided he would like to bring them so he called the campground to ask if pets are allowed. No one answered so he left a voicemail. ********, the owner, called and left another voicemail saying that YES dogs are allowed and went on to explain the rules and that it would be $5/night charge per dog. Thats it. So my dad showed up with his dogs and she then said no pets are allowed and that he couldnt stay. We played the voicemail back to her and she didnt care that she made a mistake and just kept repeating that it says no pets on the website. She then charged us for the entire visit even though she wouldnt let my dad stay. I cant upload the voicemail, but I have it if youd like to listen to it.Business response
08/19/2022
I sent a detailed 13 page fax from my bank. can you please check your email inbox When they sent it, they said that it is a fax sent via email. It would have come from ************************************************. The complaint number was written on coverpage. Please check to see if you have received it. It was sent Monday, August 1, 2022. If you have not received, I will try and fax again, Thank you, ******** - Up a Creek CampgroundCustomer response
08/22/2022
I am rejecting this response because:
It doesnt make any sense. I never received any email from ******** Bank and I really dont understand why I would.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.