Business ProfileforBrakau LLC

Horrible customer service. Terribly rude and unprofessional. My order shipped on 10/16 and when I asked why they did not ship priority or *** due to the cost of the item, I was told they were blocking me from purchasing from their store. 8 days later I still do not have my order. Its been stuck in the same place for 3 days with no movement. They refuse to refund my money and said they would be sharing my emails with other boutiques. Do not order from these people. Highly unprofessional.

Hi Lynn. I’m so glad you took the time to leave a review on the BBB site so we can fully expose exactly what you wrote to us and how this interaction transpired. The world can decide who is the rude one here. Just to give some context to the readers: 1. Lynn ordered from us on October 15 and her order shipped on October 16. ONE day after it was placed. One. A single day. That is faster than Amazon. 2. Her order shipped USPS Priority mail 3. In transit, an (I’ll assume) overworked USPS employee accidentally put her package on a truck to Georgia rather than on the delivery truck to her house. This happens ALL THE TIME and is not cause for concern nor is it within the control of our business. It’s just par for the course when buying/receiving goods online. When this happens the next hub catches the error and reroutes it back to the original route of delivery. 4. We’ve been in business eight years. We have thousands of 5 star reviews. We ship 8-10k packages or more in a month. Having a priority mail item arrive after the typical 3 day transit time is rare, but it does happen and is not within our small businesses control. It does not indicate mail is lost, missing, etc. Lynn’s tracking on the USPS website fully showed exactly what was going on with her package. Back to the story. After Lynn saw her package in Georgia, is when she decided to email us for the first time and here is exactly what it said: (I don’t know why it started with “yes” and there was zero greeting, signing her name or any other identifying information) Lynn: “Yes and 8 days later I’m still waiting to receive my order. You would think for the price of these jeans you could at least ship priority mail or UPS! Not happy. This was my first purchase and most definitely my last. I just hope I get my order. “ After receiving that email and having to figure out who this woman was, I replied back and let her know I was appalled at the way she decided she should email us for assistance and that since she indicated she would never be doing business with us ever again, that I’d do her a favor and block future transactions from her as well. I also informed her that her package was very much shipped within our stated policies of 48 business hours and that we have no control over transit times, but her tracking indicated a reroute and was not lost or missing. Lynn continued to harass our staff and demanded a refund for an item that was now “out for delivery” as she wanted to keep the jeans and also get her money back for the misroute error. We informed her that this was absolutely not going to happen and that we would be posting a “business beware” for our fellow online colleagues to block business from Lynn too. Nobody deserves to be treated the way Lynn thinks she can treat a business and it’s employees. Lynn could have have simply said “Hello. I ordered on Oct 15 and saw you shipped my order on Oct 16 - thanks for shipping my order so fast! I did see that my package is taking longer in transit than expected and seems to have been misrouted. Is this something you can assist with or should I contact USPS? Thank you for your help!”…. but as you can see, Lynn thought a threatening initial email was the better route and we do not stand for that.