Customer ReviewsforPlunkett's Pest Control, Inc.

Kevin did a great job like always, we appreciate having someone that shows up and gets the job done with a smile on their face. He was very professional, and made sure all of our needs were taken care of!!!

******, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our pest control services. At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations. Thank you for choosing ********** Pest Control! Best regards, Client Experience Manager ********** Pest Control

So glad I called Plunketts! In Clear Lake, IA. Justin was personable, friendly and knowledgeable. I had to leave my home for the treatment. I am normally very cautious of someone I don’t know being in my home without my being there. I trust them. I’m happy. Very good service. I recommend!

*****, 

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our home pest control services. At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations. Thank you for choosing ********** Pest Control! Best regards, Client Experience Manager: ********** Pest Control

Commercial account here, the guys who have come out have done a fantastic job. Very friendly, and professional. They know how to get the job done, and what is needed. We had issues they cleaned up in a matter of a few visits. The details in their reports help us see the problem areas and where our attention needs to be, and if there are any issues how to fix them. 5 Stars for Steve D  Badge #2509

*****,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our commercial pest control services.At ********** Pest Control, we strive to provide the best service possible, and your kind words are a wonderful affirmation of our efforts. Your satisfaction is our top priority, and were glad to know we met your expectations.Thank you for choosing ********** Pest Control!Best regards,Client Experience Manager ********** Pest Control

Drastic drop in services with personnel change for 2024 in Central PA. Tech and supervisor Todd was a rock star. Originally we had timely, reliable service. Based on this, I referred 8 other locations who became new clients due to Tod and the team. Now a local tech isn't available for services, local supervisor Mark isn't conducting pre-paid services, regional manager Chris is non-responsive, and Director of Operations Kevin doesn't follow up to ensure those below him are doing as he instructed. Beyond disappointed in the drop in service. Only giving one star because the service for myself and those I recommended to Plunkett's is completely lacking. Recommend that top management take a look at the Central PA region services. Especially considering these are annual, paid contracts that the company has to keep refunding. This is a hit to the company reputation and bottom line.

Dear *******,Thank you for bringing your experience to our attention. We are truly sorry to hear about the drop in service you have encountered since the personnel change in 2024 in central ************. We understand that the service provided by your original technician, ****, was exceptional, and we apologize for any inconvenience the recent changes may have caused.We want to assure you that we take your feedback seriously and are committed to addressing your concerns. You spoke personally today with our company President and concluded that you will continue with our services. As discussed, we will also be working with you to review your account, make any needed changes to frequency and service, and remain committed to delivering quality, consistent service.Our President will also personally follow up with you in a month or two to ensure that you are satisfied with the changes we've implemented. We value your business and the referrals you've provided, and we want to ensure that you continue to receive the level of service you expect from ********** Pest Control.Thank you for your continued trust in us.Sincerely,Director of Client Experience Plunketts Pest Control

I went to their website and selected the 800# listed for "free estimate" I explained my situation and the rep said she could not give me an estimate but rather she would send out a rep to come assess and give an estimate.they then took down my credit card info and advised it would be $140(was actually $163 charged) to have someone come out.the $163 would be refunded IF I went with their services.very bait n switch underhanded tactics.not sure how they can legally advertise "free" estimates and operate in such a way.

Dear ****,Thank you for sharing your experience with us. We genuinely appreciate your feedback and apologize for any confusion or frustration you encountered.We strive to be transparent with our customers, and I regret that our communication may have fallen short in this instance. On our website, we state, "Request A Free Estimate," which means you can request an estimate at no charge. We provide some services that can be estimated for free. However, for certain services, we must conduct an on-site evaluation to give you an accurate estimate. This evaluation requires a fee, which is refunded if you choose to proceed with our services.I understand how this might have come across as misleading, and I apologize for any inconvenience this caused. We aim to provide clear and accurate information, and I will ensure that our team reviews how we communicate our process to avoid any future misunderstandings.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Director of Client Experience Varment Guard

We were extremely disappointed in Plunkett's/Varment Guard. They were very expensive and placed traps for two weeks. The first week they attempted to trap a raccoon on Tuesday, Wednesday and Thursday. They trapped nothing and came on Friday and closed the two traps until Monday. The second week they came Monday thru Thursday, and the trap was tripped on Thursday. I practically begged the technician to come back out and open the trap on Thursday as we were hearing a raccoon on the roof, but he said he would open it the next day. But, the next day he closed the traps for the weekend. So, in a two week period, the traps were only open six days. He put one trap on the roof but it was not secure and on a slope so it fell off. I hired another company, and we caught a raccoon that very evening. I was told by two other companies that you have to place the trap next to the area where they are getting in--not on the ground. Plus, they never secured the trap that I asked to be placed on the roof. It was just sitting on an very steeply sloped roof. The technician (who was very nice) will not return phone calls now, and he came and removed the traps without a word to us.

BBB UPDATE (5/30): Customer submitted additional comments on 5/29, indicating "I was very unhappy with the way our raccoon problem was handled, but the company did apologize and gave me a full refund. I do appreciate that." Asked BBB to change experience (star rating) from one star to two.

Dear ******, We are deeply sorry to hear about the issues you experienced with our service. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. After reviewing your case, we understand that several issues led to your dissatisfaction.Regarding the trapping process, we understand the importance of securing traps in the right locations and monitoring them effectively. We failed to meet these standards in your case, and for that, we are truly sorry. We have taken corrective actions internally to prevent similar issues from occurring in the future.Additionally, we apologize for any miscommunication or lack of follow-up on our part. Our technician should have been more responsive and attentive to your requests, and we regret any inconvenience this may have caused.Given these issues, we have issued a full refund for the services provided. We hope this gesture helps to rectify the situation and demonstrate our commitment to customer satisfaction.If you have any further concerns or want to discuss this matter further, please do not hesitate to contact us at ************** or via email at *********************************** We are dedicated to resolving this issue to your satisfaction and ensuring you receive the quality service you deserve.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Director of Client Experience Plunketts Pest Control

I’m in Albert Lea Mn. I had Shay B come from plunketts and help in dealing with mice and ants. You don’t find to many men like him! Above and beyond setting traps and help in finding where they are coming he cleaned up under my dishwasher where the mice had chewed through the drain hose and stored cat food they got ahold. He pulled out my fridge and while checking back there for holes seen the mess under there and preceded to clean up the mess under there, oh yeah while checking underneath the stove, he also cleaned that! Thanx Shay you are the example of “ old time values” and your work ethic is above and beyond!! You deserve a raise??

Thank you so much for sharing your experience with ********************* and ********** in **********, **. We are thrilled to hear about the exceptional service **** provided, not only in addressing your pest concerns but also in going the extra mile to ensure your home was left cleaner than before. **** truly embodies the dedication and "old time values" we value deeply at **********. Your acknowledgment and appreciation for his hard work and outstanding work ethic are greatly appreciated. We will certainly convey your kind words to **** and recognize his dedication. Thank you for choosing ********** for your pest control needs, and please don't hesitate to reach out if we can be of further assistance.Warmest regards,Client Experience Manager ********** Pest Control

I have had plunketts services for years and have been very pleased with their services in the spring and fall-----up until last spring (of 2023) and fall (2023). in the spring it was a different tech. He came and sprayed for approximately 5 minutes then left because he had a "long drive home"-about 90 miles. This August he supposedly came and sprayed, we have lots of people around the yard including myself, and no one saw him or his truck. I received the bill and called in, and I was told that he SAID he was here. I have seen more pests around here since then. I have cancelled my service.

Hello *****,

I apologize for the dissatisfaction you experienced with your recent technician. Our records indicate that the technician visited your home on 8/30/23 and spent 21 minutes there and 15 minutes on the prior visit. We use GPS tracking in our technicians' trucks to accurately verify their service routes. We also discussed the service visit with your technician. I can reassure you that based on the square footage of your service location, a thorough service visit can be completed within this time frame. However, I regret that our services did not meet your expectations. If there's anything you require from us in the future, please feel free to contact our office. We appreciate your feedback and are committed to addressing any concerns you may have. Your complete satisfaction is always our goal!

-Director of Customer Experience, ********** Pest ********************** **************

Watch out!! They will rip you off for “services” they say will eliminate rodents but they didn’t get rid of the problem if not made it worse!! Hired another company to fix these peoples mess and they said the amount of bait they were using would only last a week and they only came out every 3 months at the earliest!! The new company eliminated the problem and I haven’t had a single issue since! Then asked if they would give me some sort of a discount on the bill because of this and the lady was so rude and basically trash talked me and started YELLING at me! So rude! Not paying for something that was NOT what they said! And I will continue to spread the word to the community.

Hello ****,We apologize for the dissatisfaction you experienced with our services. Our service guarantee extends for a period of 90 days from the commencement of service, which, in your case, began on 4/21/2022. This guarantee expired in July of 2022. Throughout the course of our engagement, we conducted service visits on 6/16/2022 and 8/25/2022, performed a winter check on 11/14/2022, another winter check on 1/18/2023, and concluded the service with the last visit on 4/18/2023. Never during this time did you have any complaints about our services. Regrettably, we received no prior complaints from you regarding our service until we approached you for payment, which, unfortunately, remains outstanding to this day. We want to emphasize that had you raised any concerns along with your attempts to settle the bill, we would have taken steps to address and resolve them promptly. However, given that we were not made aware of any issues and have fulfilled all aspects of our agreement, we cannot offer any further remedies at this juncture.We genuinely regret your dissatisfaction with our services, but we are pleased to hear that you have found an alternative solution to address your needs. Please do not hesitate to reach out if there is anything else we can do for you.Sincerely,Director of Client Experience, ********** Pest Control, **************

Super disappointing. Not only do they make you hand over your CC info BEFORE even getting an appointment set up. It took an entire week to get someone to call me. Then they just left a very garbled message. Not really instilling confidence in their service. AND… although I can’t prove it, my card number was used for a fraudulent transaction. Thankfully my bank noticed it right away and declined the transaction. Now I have to get a brand new card. It’s the only place that has gotten my card number recently that wasn’t part of my normal monthly bills, so it makes me wonder how safe their online portal is. Anyway. Now I have to find an entirely new company for the pest (mouse) issue I’m having because when you don’t follow through, but take your “money” front, it makes one lose confidence extremely quickly.

Hello ********,I'm so sorry to hear that you were not happy with our services and for the communication issues you experienced. Unfortunately, our voice message had compromised audio quality, making it unclear. However, I can assure you that our online portal is secure, and no credit card information was leaked from our company. Your credit card information is never transmitted to or stored on our server. All credit processing is handled through Heartland's secure, PCI-compliant payment gateway. Furthermore, our records indicate that no payment transaction was processed. Again, we apologize for the communication error and any inconvenience caused. If there is any way that we can assist you further, please do not hesitate to reach out.-Director of Customer Experience, ********** Pest ********************** **************