ComplaintsforBlue Sky Vitamin, LLC
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Complaint Details
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Initial Complaint
07/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My daughter *************************** has a Digestive disorder and is currently under treatment. Since my daughter has lost significant weight due to her ongoing illness, we came across a product called Elemental Powder For DI Dysfunction sold from Blue Sky Vitamin for $130 plus tax. On the website in bold green letters it stated "30 Day money back guarantee!" The fact that my daughter is very limited as to what she can digest, this looked very promising and that this product will work and gain some weight. Unfortunately on her very first try, the product made her ill. I tried to return the product and was told the product was opened and un-returnable. How can you guarantee a product if you cannot use it? Very misleading! This simply adds more stress to an already stressful period. We want the right thing done and have them issue a full refund.Business response
08/18/2021
Our return policy states that we accept returns on unopened products which is stated on our returns & exchanges page here: https://blueskyvitamin.com/pages/returns-exchanges and is also stated on our 30 Day money back guarantee page here: https://blueskyvitamin.com/pages/our-guarantee.
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Contact Information
160 83rd Ave NE Ste 106
Fridley, MN 55432-1846
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.