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Find a Location

Gurstel Law Firm, P.C. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGurstel Law Firm, P.C.

    Collection Attorneys
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    55 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/28/2020

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Founded in 1997 with a focus on Minnesota, Gurstel Law Firm, P.C. now operates multiple legal disciplines and coverage areas to include Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, Wisconsin, and Wyoming.  The Firm provides consumer debt collection, commercial debt collection, and traditional legal services to its clients.

    Gurstel Law Firm P.C. is part of a family of companies that together is a Certified Professional Receivables Company with the Receivables Management Association International. Gurstel Law Firm, P.C. also is an active member of the National Creditors Bar AssociationInternational Association of Commercial Collectors and Commercial Law League of America.

    Business Details

    This is a multi-location business.

    Find a Location

    Gurstel Law Firm, P.C. has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6681 Country Club Dr, Golden Valley, MN 55427-4601
      BBB File Opened:
      2/6/2003
      Years in Business:
      28
      Business Started:
      7/9/1996
      Business Started Locally:
      7/9/1996
      Accredited Since:
      8/28/2020
      Type of Entity:
      Corporation
      Number of Employees:
      320
      Alternate Business Name
      • Gurstel Law Firm
      Business Management
      • Todd Gurstel, CEO
      • Amanda Maklin, Customer Contact
      • Shawna Christensen, Director of Human Resources
      Contact Information

      Principal

      • Todd Gurstel, CEO
      • Amanda Maklin, Customer Contact
      Additional Contact Information

      Fax Numbers

      • (877) 750-6335
        Primary Fax

      Email Addresses

      Customer Complaints

      55 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Gurstel Law Firm is currently garnishing my wages for a debt I paid off more than 6 years ago. I had a ***** credit card from a previous marriage that was charged off, and I settled the balance with a collection agency shortly after that. Two other collection companies attempted to collect this debt again after I paid it, and each time I disputed in writing, they followed the trail and found that the debt had been paid and stopped pursuing me for it. Gurstel began attempting to illegally collect this debt a little over a year ago. I did as I had done before and disputed the debt in writing. They sent me a copy of the original credit card charge off as proof of the debt, and I advised them that per my rights as a consumer, they had to show the trail the debt followed including any other agencies it had been purchased by. Had they done this, they would have seen that the debt was paid. I no longer have access to the payment record for this as it was settled 6, almost 7, years ago. They continued to pursue the debt and attempted to serve me for the judgement, but their "service" was given to my minor child, who they had sign for service. I disputed this entire situation in writing 3 additional times. Each time, Gurstel did not provide adequate evidence that I even owe this debt, just copies of their own paperwork. Each time I told them that this is not adequate proof and I am still disputing, and they still have not provided the correct evidence. I have explained the entire situation to them multiple times. They are now garnishing my wages for a debt I do not owe. I have filed a complaint with the attorney general and there has been no help or resolution. I am the sole provider for a family of 5, and they have taken more than a 3rd of my paycheck for a debt I paid off several years ago. They refuse to respond to requests for actual proof of this debt, and performed illegal service for a judgement they should not have even been able to pursue.
      Read More

      Customer Reviews

      32 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gianna M

      1 star

      06/12/2024

      I owed a debt to synchrony bank.this firm took the debt over....I was issued with wage garnishment which began Feb 2024. My wages have been garnished Feb March April May 2024 totaling $2100....I also paid the firm from my debit card what should be the final payment yesterday $1961. They stated they only received 1 payment in April. I think his name is Brandon....he mumbles his name but is quick to get loud and rude and sum it up as your fault figure it out on your own where the missing payments went DESPITE the sheriff's office telling me it is the firm's job to call the sheriff to get the check numbers the sheriff office in fact mailed out to the firm. The supervisor stated there was no one else at the firm for me to talk to as he is the supervisor. He said it is not the firm's job to call the sheriff to find the payments.....isn't that what a collection agency does?.....locate the debtor and find the payments then mark it as paid? Why am I being harassed and punished for making my payments?!

      Gurstel Law Firm, P.C. Response

      06/24/2024

      Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.

      Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.

      We apologize for any inconvenience this consumer has experienced while working with Gurstel.Gurstel has reached out to the sheriff to have the missing checks reissued and sent to us.  We ask the consumer to continue to contact Gurstel Account Representative at ************** for updates and to assist in resolving their concerns.

      Local BBB

      BBB of Minnesota and North Dakota

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