ComplaintsforGurstel Law Firm, P.C.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Gurstel Law Firm is currently garnishing my wages for a debt I paid off more than 6 years ago. I had a ***** credit card from a previous marriage that was charged off, and I settled the balance with a collection agency shortly after that. Two other collection companies attempted to collect this debt again after I paid it, and each time I disputed in writing, they followed the trail and found that the debt had been paid and stopped pursuing me for it. Gurstel began attempting to illegally collect this debt a little over a year ago. I did as I had done before and disputed the debt in writing. They sent me a copy of the original credit card charge off as proof of the debt, and I advised them that per my rights as a consumer, they had to show the trail the debt followed including any other agencies it had been purchased by. Had they done this, they would have seen that the debt was paid. I no longer have access to the payment record for this as it was settled 6, almost 7, years ago. They continued to pursue the debt and attempted to serve me for the judgement, but their "service" was given to my minor child, who they had sign for service. I disputed this entire situation in writing 3 additional times. Each time, Gurstel did not provide adequate evidence that I even owe this debt, just copies of their own paperwork. Each time I told them that this is not adequate proof and I am still disputing, and they still have not provided the correct evidence. I have explained the entire situation to them multiple times. They are now garnishing my wages for a debt I do not owe. I have filed a complaint with the attorney general and there has been no help or resolution. I am the sole provider for a family of 5, and they have taken more than a 3rd of my paycheck for a debt I paid off several years ago. They refuse to respond to requests for actual proof of this debt, and performed illegal service for a judgement they should not have even been able to pursue.

  

  Business response

  06/19/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  We apologize for any inconvenience you have experienced while working with Gurstel. Gurstels records indicate that this was not for a ***** card as you mentioned. Service was valid pursuant to **** Rules of Civil Procedure. The client will send you correspondence addressing your dispute with regards to this account. Unfortunately, because there is a Cease and Desist on this matter, Gurstel is unable to reach out to you to discuss the matter with you. Please contact a Gurstel Account Representative at ************** to further assist you with any issues to help you with a resolution. 

  Customer response

  06/19/2024

   I am rejecting this response because:
  
  The documentation that this company provided me was for a ***** card that I had paid off. If this is not the account, why is that the documentation I was provided? Also I told your company that I wanted all communication in writing, not a cease and desist. I am more that willing to communicate with you in writing, either via email or mail, so that everything is documented. Why is your company unwilling to communicate in writing? At the end of the day, your company never provided the trail of the debt, which is required when a debt is disputed. You sent the initial account, which is one I paid off with another agency, and then your internal documentation for your filing for garnishment. The debt was more than 7 years old, Gurstel is not the first to attempt to collect. I paid this debt with another agency. Later collection agencies were able to find this when I disputed with them. Gurstel has not done their due diligence and my rights are being violated. You can communicate with me in writing as I requested several times.

  

  Business response

  06/26/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  We apologize for any inconvenience you have experienced while working with Gurstel. Gurstels records indicate that you had requested a Cease and Desist with the client. Gurstel has updated your Cease and Desist to allow for mailing of correspondence. Gurstel has mailed you additional information on your account for further assistance. Please contact a Gurstel Account Representative at ************** to further assist you with any issues to help you with a resolution. 

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This law firm obtains consumer debt, doesnt notify consumers, then happily serves court orders. They make it impossible to speak with a representative. Their website is impossible to navigate. They dont provide a way to make a payment plan online instead they ask you to request them to contact you and they never do. When I finally got someone on the phone after trying for days, it was someone in a call center in another country who was very hard to understand, very rude, not helpful, and was bullying me into selecting a payment plan that was way too high for me or paying the full amount. They were straight up rude and insulting and would not offer an alternative. I have not been able to make a payment and again I cannot get help from anyone at their law firm. The only communications I receive from them are letters which come weeks after the fact, and they dont provide any info except more threats about taking matters to court. I filed a response with the court (which cost me money I already dont have) simply to say that I am trying to cooperate because I am afraid of them trying to *** me. All because of their lack of communication. Take one look at their ****** reviews and you will see many many many people saying the same exact thing. I am in this situation because of the Covid-19 pandemic. I am trying to make a reasonable payment plan. I cannot afford to be ***d, I cant afford their ridiculous amounts, and if they garnish my paychecks I will literally be homeless as I can barely afford rent as it is. Please BBB I am asking for help with this. Gurstel law firm should not be allowed to do this to people. My file number is *******.

  

  Business response

  06/06/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize that the consumer feels that they were treated poorly when discussing their account with us.  Gurstel records indicate that consumer had an arrangement set up, but has now defaulted on the agreement.  Gurstel encourages the consumer to contact an Account Representative and provide any information with regards to their financial situation to further assist in setting up an arrangement that is amicable to them. A Gurstel Account Representative can be contacted at ************** so that we can further assist.

  Customer response

  06/12/2024

   I am rejecting this response because: The reason I have defaulted on my payments is the same reason for my original complaint to the BBB. Gurstel Law Firm has not made it possible to have good communication with them let alone come up with a reasonable payment plan. In their response they provided the same phone number that is on their website. The same one where I keep getting call center representatives from another country who are rude and pushy and refuse to help. 
  
  
  

  

  Business response

  06/18/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  We apologize that the consumer feels that they did not receive a satisfactory response from Gurstel regarding their concerns. Gurstel does not have any employees that are overseas. All of Gurstels employees are located in *****************. Gurstel has attempted to reach out to the consumer, but has been unsuccessful. Gurstel encourages the consumer to contact an Account Representative and if they feel they want to speak to another representative,they are welcome to ask to speak to a supervisor.  A Gurstel Account Representative can be contacted at ************** so that we can further assist.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been scammed I have never had a credit card in my life and now they garnished my wages and going to again. So I dont know what to do?

  

  Business response

  06/07/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer the Federal Trade Commissions Identity Theft Victims Complaint Affidavit and verification of the debt, which will be mailed to the consumer separately, under separate cover.  Gurstel encourages the consumer,if they are alleging the debt was fraudulent, to provide us with documentation as well as returning the completed fraud affidavit. If consumer does not receive the correspondence or has additional questions or concerns, she is encouraged to contact a Gurstel Account Representative at ************** so that we can further assist.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a computer from Conns for 2000 dollars Which I paid 4000 At this time Conns said I still owed almost 4000 Which was untrue I stopped paying Conns since my contract was fulfilled Conns then sold this debt to Gurstel Law & got a judgment against me So now Im left paying this debt collector nearly another 4000 This needs to be rectified I do not owe this money To make Gurstel away I offered a settlement agreement Which they would not accept Since they have a judgment against me Thank You *********************

  

  Business response

  04/19/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel represents ******************** and has not purchased this debt. Gurstel will be sending Consumer additional correspondence addressing his concerns. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has any further questions or concerns.

  Customer response

  04/22/2024

   I am rejecting this response because:
  
  
  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a loan through Upstart that I was told was sold to ********************* I had been trying to contact Velocity via mail and phone to try and set up an arrangement before it was escalated past collections. Velocity informed me after a BBB complaint that Gurstel, *******, and Chargo P.A. was handling the account. Recently while we were away, our home was visited by a very aggressive process server. Gurstel, *******, and Chargo P.A. will not respond to my correspondence via mail or phone and voicemail. I am not liable for this debt with ********************* LLC or Gurstel, *******, and Chargo P.A.. I was never given any certified documentation or proof of its authenticity. I don't have a contract with them owning this alleged debt.Collection Account Reference ******* Amount $4,184.32. This notice is to inform you that you have unlawfully reported an alleged debt to my consumer report. Under the New Rule REGULATION F which took effect November 30, 2021, ************************ LLC has violated 1006.30A and its new rule by parking this alleged debt on my consumer reports. ***** and Desist the reporting of this alleged Debt immediately or I will escalate this matter to taking legal action. I have not given you written permission to put anything on my credit profile. You have no permissible purpose by law to contact third parties with my private or personal information. Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt. Cease and Desist all collections activity AND DELETE FROM MY CONSUMER REPORT! YOU HAVE 10 Calendar days to DELETE THIS ACCOUNT FROM MY CONSUMER REPORTS! or I will take legal action for consumer law violation. DELETE THE ACCOUNT FROM YOUR RECORDS AND ALL CONSUMER REPORTING AGENCIES

  

  Business response

  02/28/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel records indicate that correspondence was mailed to consumer on November 9, 2023. Gurstel received a voicemail from Consumer on January 16, 2024. Gurstel attempted to reach out to consumer on January 17, 2024, but was not able to make contact with Consumer. Gurstel received correspondence from Consumer on February 12, 2024, wherein Consumer requested verification of the debt. Consumer also requested a Cease and Desist. Gurstel has placed a Cease and Desist in our system of record and will not contact the Consumer unless it is required by law. However, Gurstel will send the Consumer a verification of the debt, as the Consumer requested. We ask the consumer to please contact a Gurstel Account Representative at ************** after she receives the correspondence if she has any further questions or concerns.

  Customer response

  03/03/2024

   I am rejecting this response because:
  
  I still have not received any validation of the debt or any proof that this debt belongs to me. I have not received any further contact or verification from Gurstel or Velocity Investments. 

  

  Business response

  03/18/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns.
  
  Gurstels records indicate that the verification of the debt was mailed to consumers address on February 29, 2024. To confirm, the correspondence was mailed to the same address consumer listed on her initial complaint filed and received on February 22, 2024. Gurstels records do not indicate that the correspondence was returned by the ************* *************** However,Gurstel will resend the verification of debt to the consumer by mail within the next few days. As stated previously, Gurstel received correspondence from Consumer on February 12, 2024, wherein Consumer requested a Cease and Desist.  Gurstel has placed a Cease and Desist in our system of record and will not contact the Consumer unless it is required by law. We ask the consumer to please contact a Gurstel Account Representative at ************** if she still has not received the verification of debt correspondence within the next few days. 

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received summons from court, which I did follow through with. It did say in court papers that there will be interest, did not say how much and it did not say when payments are to start. Made first payment, and apparently was not good enough because they are charging interest. I guess I dont think its fair that I have to pay interest on something that I should only have to pay back what I owe. How can someone get ahead when they keep charging interest? Its not even their orignal debt.

  

  Business response

  12/14/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer correspondence addressing her concerns. We encourage the consumer to please contact a Gurstel Account Representative at ************** if she has any further questions or concerns.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was issued a garnishment from this firm. In an effort to save myself money and headache while recovering from surgery and budgeting for being off work I paid off the debt early. Several weeks later they still had not settled the debt or even alerted the courts I had settled the debt. It has now been almost three months and the debt still has not been settled. An overpayment of several hundred dollars is due back to me all the while the firm is gaining additional interest. I have called several times asking for supervisors and it has never actually been a supervisor I was transferred to. I was promised follow up contact that never happened as well. Additionally at the advice of the courts I attempted to reach an attorney. Again I called and left voicemails and sent emails and was given no resolution, empathy, or follow up. I have tried to be nice but every time I call they simply make excuses and I end up getting more and more aggravated. I have never fought the debt, tried to ask for a discount or anything I just want to get the overpayment back as of the date the debt should have been resolved not the three months later amount.

  

  Business response

  12/01/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer inquiry seriously and we strive to resolve each inquiry as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel mailed the consumer correspondence on November 27, 2023. We ask the consumer to please contact a Gurstel Account Representative at ************** if she does not receive this or if she has any other questions or concerns.

  Customer response

  12/01/2023

   I am rejecting this response because:
  
  I have attempted to work with the firm on several occasions. They have never taken me seriously and when I have requested follow up it never happened. I asked for supervisors and was never given one. Additionally the check they mailed on 11/27 reflects the amount to be refunded as of that date not the day I made a payment which allowed the firm to collect an additional three months of interest. My experience with them caused me so much stress and anxiety and I do not want to work directly with them anymore.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They garnished my paycheck leaving me no money to pay rent and other bills. Never gave me their proof of what they were stealing my money for. Never showed proof of my signature on the account they made me pay for. The people on the phone are rude mean and disrespectful. Wouldnt recommend them for ANYTHING

  

  Business response

  09/27/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer additional information with regards to the account with our Firm. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has any further questions or concerns.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Gurstel is trying to *** me for payments on an account i had with unum* I had told them the nsf payments were due to not working completely full time as I am and will still be on fmla* I work but they want $1800 the same time my rent is due* I told them I would be splitting it based on my financial situation*The supervisor *** told me that I needed to sign and send back a promise to pay I had waited all summer long for this notice* What was odd to me is that she mumbled to herself quick quick quick and then said that should be received in 5-7 business days With the way the mail goes they had no other way to send this important document as I had asked for a fax or email to ensure that I and the company could do this in a timely manner* Most companies work with you on settling debt or making payments if you missed one or two *Not this company* I then received a legal document card on my door threatening to *** * Then I get bombarded with lawyers* Ive never been ***d before in my entire life !!! I always pay my debt etc* please help Me* I am hoping and praying someone could help me settle this* My friend stated that you guys had done that for her* If it cant be paid by you all I hope to have some resolution by the end of august ****** help!!! Thank you

  

  Business response

  08/23/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel would be happy to assist the consumer in discussing another settlement arrangement. We encourage the consumer to please contact a Gurstel Account Representative at ************** to discuss additional options.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is unbelievably criminal. They basically skirt the line between debt collection and breaking the law. My 468 dollar credit card debt turned into **** and then they garnished my wages for it. But the kicker is they're at **** and refuse to stop. Just because you get a judgement for garnishments doesn't mean it's a f****** all you can take buffet. This company needs to f****** held accountable. How many complaints do they need for you guys to do something? I want them to pay me back all the money they went over on. Just like every other person on here that's been a victim of these dickless worms.

  

  Business response

  06/27/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer correspondence to address his concerns. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has any further questions or concerns. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩