Business ProfileforTotal Comfort Heating & Cooling

Our purchase started with ********** in *********, **. Our salesman was *** (can't find last name).The salesman said the unit would provide even temperatures throughout both levels. It doesn't.Our main floor is 10 degrees warmer than downstairs, and as you walk up the steps, you can feel it getting warmer. He also said he would drain and clean the dehumidifier unit, and other minor things, which was never done. We have had technicians out so many times that I don't even remember how often, but were told it was our thermostat. Then we were told that since our electric company had us on a program to conserve, that was causing the problem. Numerous times we had more technicians here, but nothing was ever fixed. This went on for at least 2 years. We regularly change the filter and clean the heat pump. Several weeks ago, a local company came to check it, and they determined the unit we were sold was not big enough. Earlier this week when I got home from work after a hot, very humid day, I walked in my home to worse conditions than what it was outside. (The air conditioner had been running constantly for several days in a row, and we had fans running to try to move air around.) That was my last straw. We then had a different company check it out and were told the compressor needed to be replaced, at a cost of around $3,000.00. Or we could replace the whole heat pump for $7,000.00, or everything we had from Total Comfort for $14,000.00 with $3,000.00 in rebates. We would be happy with Total Comfort covering the cost of new compressor. We just want what we were promised.