Complaints

This profile includes complaints for Immudi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Immudi

  No address in the United States Burnsville, MN 55337

• 

  Immudi

  3658 W 6th St Goodview, MN 55987

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Immudi plan on May 13, 2024, they sent me a welcome email with my login information. I tried to set it up but it never worked. I sent them an email on May 19, 2024 requesting a full refund as the app never worked. Initially they charged me ***** USD on May 14, 2024. On May 19, 2024 I requested a full refund. They have charged my credit card again on February 14, 2024 for ***** USD. I have not given permission to anyone to charge my credit card.

  Business Response

  Date: 02/24/2025

  Hi,
  
  Thank you for bringing this to our attention. Were sorry to hear about your login difficulties and billing concerns. We have located your support ticket and will be responding shortly to help resolve the login issue so you can access your plan.
  
  Regarding the charge, wed like to review your account details further. Please check your email for our follow-up response, or reach out to us directly at ********************************** so we can assist you promptly.
  
  We appreciate your patience and look forward to resolving this for you.
  
  Best regards,
  The Immudi Support Team
  

  Customer Answer

  Date: 02/28/2025

   I am rejecting this response because:
  
  I signed up for this on May 13, 2024 it didnt work and I asked for a refund on May 19, 2024 as I couldnt access the program.  Then they charged my credit card again February 14, 2025 without permission to do so.  Initially when I asked for a refund on May 19/2024 I didnt get a response from them at that time.  

  Business Response

  Date: 03/09/2025

  Hello,
  
  We'd like to remind you of our subscription cancellation policy.
   
  To cancel your subscription, please ensure you do so at least two days before the renewal date by contacting us via email or through our social media channels. This will prevent automatic renewal and any additional charges. Please note that we do not offer refunds for any subscription fees already paid.
   
  Your subscription has now been cancelled, and no further charges will be incurred. You can continue with the program you've already been charged for.
   
  If you have any questions or concerns about the cancellation process, please don't hesitate to reach out to us. Were available to assist you at any time.
   
  Thank you for your understanding and ongoing support.
   
  Best regards,
  Immudi Team

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried this service back in January of 2023; I didn't like it so I cancelled it or so I thought I did. I removed it from my GooglePlay Subscriptions and through my ****** account subscriptions as well. 6 months later it automatically renewed without my permission. Somewhere in the description I missed that you have to contact the company by email in order to not get charged. This is ridiculous to me; how the can bypass me taking the permission for them to charge my account through my main charge services that I used to pay for it in the first place. This to me is fraud and theft all in itself. When I contacted the company about a refund and to cancel the first time back in June 2023; they were quick to respond to me that they didn't do refunds and that it was my responsibility to cancel the automatic renewal correctly in order to not get charged. I assumed they took care of the cancellation since I had also requested that at the same time.Then we get to today; I get an email reminding me of my automatic renewal on 01/01/2025. I contacted the company to request a cancellation again and have told them I am filing a complaint as well.This is wrong to be treated this way and for the company to circumvent all the regular means of someone wanting to cancel their membership the normal way. I'm wondering how many people get screwed over and end up paying for something they don't even use.

  Business Response

  Date: 12/30/2024

  Hi,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration youve experienced regarding your subscription.
  
  We want to confirm that we have processed the cancellation of your subscription as per your request. You will not incur any further charges, and your access to our services will end accordingly.
  
  We understand that navigating subscription services can be challenging, and we appreciate your feedback regarding our cancellation process. We continuously strive to improve our customer experience, and your insights are valuable to us.
  
  If you have any further questions or concerns, please dont hesitate to reach out. We are here to help.
  
  Thank you for your understanding.
  
  Best regards,
  Immudi Team
  

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for something I never signed up for. I contacted the company via email and they responded that they would cancel my "plan" for no future charges, but that I could continue to use the "plan" that I was charged for. I have no idea what they are talking about, I have no verification that anything was signed up for, no account, plan, nothing. I want my money refunded to my bank account!

  Business Response

  Date: 11/24/2024

  Dear BBB Representative,
  
  Thank you for bringing this matter to our attention. We would like to address the concerns raised by the customer regarding a charge of $40.99 for a subscription they allege they did not sign up for.
  
  Upon reviewing our records, we found that the customer subscribed to our program under the email address ********************* which they used to sign up for an annual Immudi subscription. The terms and conditions, including information about automatic renewal, were clearly outlined during the sign-up process and agreed to at the time of subscription.
  
  As part of our policy:
  
          Subscriptions automatically renew to ensure uninterrupted service.
          Customers are advised to cancel at least two days before the renewal date if they do not wish to continue.
          Unfortunately, we do not issue refunds for subscription fees once they have been processed.
  
  Upon receiving the customers email, we promptly canceled the subscription to ensure no future charges. While we cannot issue a refund as per our policy, the customer retains full access to the program they have already paid for until the end of the billing period.
  
  We have provided the customer with detailed information about their subscription, our cancellation policy, and the steps taken to prevent further charges. We regret any misunderstanding or inconvenience caused and remain available to address any further questions they might have.
  
  We are committed to resolving this matter amicably and hope this explanation clarifies the situation.
  
  Sincerely,
  Immudi Team

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered their subscription and realized it was not for me. I didn't hesitate to order because I read they have a 30 day money back guarantee. Now they are saying they do not and it was in the fine print. This clearly is a bate and switch tactic. I never used the product at all--not even opening anything at their site. I instantly regretted the purchase but wasn't worried because I knew it said 30 day refund. I emailed them an hour after paying. Now they are refusing to refund.

  Business Response

  Date: 10/06/2024

  Hello,
  
  Thank you for sharing your experience. We sincerely apologize for any misunderstanding regarding our refund policy. As discussed in our email communication, we have processed a partial refund in line with our policy, which was clearly outlined during the purchase process.
  
  We regret that our service didnt meet your expectations and understand your disappointment. Please feel free to reach out if you have any further questions or need assistance, and well be happy to help.
  
  Best regards,
  Immudi Team

  Customer Answer

  Date: 10/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel and when they ask for email address I give it to them and they say they don't have that email.

  Business Response

  Date: 09/15/2024

  Dear BBB,
  
  Thank you for notifying us about this issue. We sincerely apologize for the inconvenience the customer experienced while attempting to cancel their subscription.
  
  Upon reviewing the case, we have successfully located the customers subscription and have processed the cancellation as requested. We understand the frustration this situation may have caused and are committed to ensuring that our cancellation process is as smooth as possible.
  
  If there are any further concerns or if additional assistance is needed, please let us know. We appreciate the opportunity to address this matter and resolve it to the customers satisfaction.
  
  Best regards,
  Immudi Team

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the Immundi weight loss plan with a monthly charge of $35.99. After looking at the app and several emails that were sent, something was not quite right with the information. I have been trying to call the company number that is listed on my billing statement which states that the number is not in service. I did not realize until today that I could have the charges stopped through my credit card which I did today.

  Business Response

  Date: 08/25/2024

  Hello,
  

  Thank you for reaching out.
  
  Wed like to take this opportunity to remind you of our subscription cancellation policy. To avoid automatic renewal and any additional charges, please ensure you cancel your subscription at least two days before the renewal date by contacting us via email or through our social media channels. Unfortunately, we do not offer refunds for subscription fees that have already been paid.
  
  We have now processed the cancellation of your subscription, and no further charges will be incurred. You can continue to access the program for the duration of the period you have already paid for.
  
  If you have any questions or concerns about the cancellation process, please dont hesitate to contact us. Were here to assist you at any time.
  
  Thank you for your understanding and for your continued support.
  
  Immudi Team
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hesitant to order from Immudi without seeing a small glimpse of the food choices involved. The *** refused & I signed up for the 1 week starter program. After the 1 week I realized that Immudi put an additional charge through as a subscription payment. I never requested a subscription. I contacted them the same day that the payment went through and told them that I never signed up for a subscription. The Representative came back with the reason being that I didnt contact the company to cancel. When I returned with the fact that I did not sign up for a subscription. I was given the same excuse. After yet another email from me, I was offered a 30% refund. I eventually accepted the offer since it was not doing me any good to be so angry with a mail order company that held its clients in poor regard. Never again!

  Business Response

  Date: 08/25/2024

  Hi,
  
  Thank you for sharing your experience with us. We apologize for any confusion or frustration youve encountered.
  
  I want to clarify that a full refund has already been processed for the subscription charge you mentioned. We regret any inconvenience this situation has caused and appreciate your understanding.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.
  
  Immudi Team

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As many of the complaints filed by others on the Immudi weight loss plan and app, I too was lured in by the advertising. I completed the quiz and read through the terms before submitting a 12 week program purchase. I logged in to the app and realized there was something odd about the program. The excluded foods list was Long and seemed to be a lot of made up foods. What is fat cap withe an image of a baseball cappwith bubbles? There was a very restrictive meal plan and the daily calories changed when I had to re-enter my information in the app. Within a few hours of purchasing I submitted an email to request information on how to cancel and receive a refund. Several emails later from different named customer service agents am being told they won't refund my purchase. I think this is a scam and AI generated content.

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2024 I purchased a "Try Now," trial plan from Immudi. However, I was not able to access it until July 8 because of technical difficulties on their end. They finally got it fixed. I viewed it for two days, and then sent an email to cancel it. According to them, the trial period was already up, and it defaults to a monthly subscription. I only had 2 days to preview the app. On July 10, the day I sent my cancellation a $35.99 charge appeared on my CC. I believe there is a scam going on here. I have to wonder, how many other people have difficulty accessing the app and then find themselves in the same predicament. i have asked for a total refund in every e-mail I have sent. They have refused.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Immundi health/diet app about 7 months ago. Tried to use it but the site was clunky and couldnt seem to get it to work very well despite my best efforts. I had not realized that it was an auto renew subscription. When I was charged $69.99 for a second time despite not using the app, I requested they refund the second charge and close my account. I requested this the same day I received the charge. They got back to me and said they would give me a partial refund and out of the kindness of the heart, allow me to use the app for a bit more time. When I suggested that was not a fair deal, communication stopped. I just tried to use the app again since I still have not received a refund, and the app is still terrible. I have never been able to successfully use the app. When I tried to log food today, figuring I may as well try to use it since Im paying for it, I found I have to use metric measurements and it appears there is no conversion. Since I dont use metric as an American, seems pretty unlikely I will be able to use the app as intended if I constantly have to do a conversion for every entry. I subscribed to the app initially knowing I was paying $69.99. I can handle loosing that money but if *** never used the app and they say I need to have requested the stop renewal 24 hours before the charge is proccessed seems pretty unfair. I am only asking they return the renewal charge and close my account.

  Business Response

  Date: 07/28/2024

  Hello,
  
  Thank you for your feedback. We understand your concerns regarding the Immudi app and the auto-renewal charges.
  
  We offered a partial refund and extended access as a goodwill gesture, but we haven't received a response to that offer yet. We sincerely apologize for any inconvenience and would like to resolve this matter promptly.
  
  Please contact us directly so we can process your refund and close your account as requested.
  
  Thank you for your patience.
  
  Immudi Team

  Customer Answer

  Date: 08/04/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is sub par but I would like to put this matter behind me and I have accepted their offer.