ComplaintsforImmudi

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered their subscription and realized it was not for me. I didn't hesitate to order because I read they have a 30 day money back guarantee. Now they are saying they do not and it was in the fine print. This clearly is a bate and switch tactic. I never used the product at all--not even opening anything at their site. I instantly regretted the purchase but wasn't worried because I knew it said 30 day refund. I emailed them an hour after paying. Now they are refusing to refund.

  Business response

  10/06/2024

  Hello,
  
  Thank you for sharing your experience. We sincerely apologize for any misunderstanding regarding our refund policy. As discussed in our email communication, we have processed a partial refund in line with our policy, which was clearly outlined during the purchase process.
  
  We regret that our service didnt meet your expectations and understand your disappointment. Please feel free to reach out if you have any further questions or need assistance, and well be happy to help.
  
  Best regards,
  Immudi Team

  Customer response

  10/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am trying to cancel and when they ask for email address I give it to them and they say they don't have that email.

  Business response

  09/15/2024

  Dear BBB,
  
  Thank you for notifying us about this issue. We sincerely apologize for the inconvenience the customer experienced while attempting to cancel their subscription.
  
  Upon reviewing the case, we have successfully located the customers subscription and have processed the cancellation as requested. We understand the frustration this situation may have caused and are committed to ensuring that our cancellation process is as smooth as possible.
  
  If there are any further concerns or if additional assistance is needed, please let us know. We appreciate the opportunity to address this matter and resolve it to the customers satisfaction.
  
  Best regards,
  Immudi Team

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I subscribed to the Immundi weight loss plan with a monthly charge of $35.99. After looking at the app and several emails that were sent, something was not quite right with the information. I have been trying to call the company number that is listed on my billing statement which states that the number is not in service. I did not realize until today that I could have the charges stopped through my credit card which I did today.

  Business response

  08/25/2024

  Hello,
  

  Thank you for reaching out.
  
  Wed like to take this opportunity to remind you of our subscription cancellation policy. To avoid automatic renewal and any additional charges, please ensure you cancel your subscription at least two days before the renewal date by contacting us via email or through our social media channels. Unfortunately, we do not offer refunds for subscription fees that have already been paid.
  
  We have now processed the cancellation of your subscription, and no further charges will be incurred. You can continue to access the program for the duration of the period you have already paid for.
  
  If you have any questions or concerns about the cancellation process, please dont hesitate to contact us. Were here to assist you at any time.
  
  Thank you for your understanding and for your continued support.
  
  Immudi Team
  

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was hesitant to order from Immudi without seeing a small glimpse of the food choices involved. The *** refused & I signed up for the 1 week starter program. After the 1 week I realized that Immudi put an additional charge through as a subscription payment. I never requested a subscription. I contacted them the same day that the payment went through and told them that I never signed up for a subscription. The Representative came back with the reason being that I didnt contact the company to cancel. When I returned with the fact that I did not sign up for a subscription. I was given the same excuse. After yet another email from me, I was offered a 30% refund. I eventually accepted the offer since it was not doing me any good to be so angry with a mail order company that held its clients in poor regard. Never again!

  Business response

  08/25/2024

  Hi,
  
  Thank you for sharing your experience with us. We apologize for any confusion or frustration youve encountered.
  
  I want to clarify that a full refund has already been processed for the subscription charge you mentioned. We regret any inconvenience this situation has caused and appreciate your understanding.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.
  
  Immudi Team

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  As many of the complaints filed by others on the Immudi weight loss plan and app, I too was lured in by the advertising. I completed the quiz and read through the terms before submitting a 12 week program purchase. I logged in to the app and realized there was something odd about the program. The excluded foods list was Long and seemed to be a lot of made up foods. What is fat cap withe an image of a baseball cappwith bubbles? There was a very restrictive meal plan and the daily calories changed when I had to re-enter my information in the app. Within a few hours of purchasing I submitted an email to request information on how to cancel and receive a refund. Several emails later from different named customer service agents am being told they won't refund my purchase. I think this is a scam and AI generated content.

• Initial Complaint

  07/27/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  On July 3, 2024 I purchased a "Try Now," trial plan from Immudi. However, I was not able to access it until July 8 because of technical difficulties on their end. They finally got it fixed. I viewed it for two days, and then sent an email to cancel it. According to them, the trial period was already up, and it defaults to a monthly subscription. I only had 2 days to preview the app. On July 10, the day I sent my cancellation a $35.99 charge appeared on my CC. I believe there is a scam going on here. I have to wonder, how many other people have difficulty accessing the app and then find themselves in the same predicament. i have asked for a total refund in every e-mail I have sent. They have refused.

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I subscribed to Immundi health/diet app about 7 months ago. Tried to use it but the site was clunky and couldnt seem to get it to work very well despite my best efforts. I had not realized that it was an auto renew subscription. When I was charged $69.99 for a second time despite not using the app, I requested they refund the second charge and close my account. I requested this the same day I received the charge. They got back to me and said they would give me a partial refund and out of the kindness of the heart, allow me to use the app for a bit more time. When I suggested that was not a fair deal, communication stopped. I just tried to use the app again since I still have not received a refund, and the app is still terrible. I have never been able to successfully use the app. When I tried to log food today, figuring I may as well try to use it since Im paying for it, I found I have to use metric measurements and it appears there is no conversion. Since I dont use metric as an American, seems pretty unlikely I will be able to use the app as intended if I constantly have to do a conversion for every entry. I subscribed to the app initially knowing I was paying $69.99. I can handle loosing that money but if *** never used the app and they say I need to have requested the stop renewal 24 hours before the charge is proccessed seems pretty unfair. I am only asking they return the renewal charge and close my account.

  Business response

  07/28/2024

  Hello,
  
  Thank you for your feedback. We understand your concerns regarding the Immudi app and the auto-renewal charges.
  
  We offered a partial refund and extended access as a goodwill gesture, but we haven't received a response to that offer yet. We sincerely apologize for any inconvenience and would like to resolve this matter promptly.
  
  Please contact us directly so we can process your refund and close your account as requested.
  
  Thank you for your patience.
  
  Immudi Team

  Customer response

  08/04/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is sub par but I would like to put this matter behind me and I have accepted their offer. 

• Initial Complaint

  06/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Did not sign up for renewal App has no cancellation policy or instructions App has no cancellation options Account charged without notification Account charged without receipt No phone number option Refused refund without 24 hr advance of renewal however provides no way to know renewal is approaching.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Two days ago I bought this online for 12 weeks because they offered a 75% deduction. The site is professional looking. If the program worked it could be useful to me since I have RA. I downloaded it and found it to be a clunky useless terrible app. I spent over 4 hours trying to work it and realized it was a very poor app and did not live up to the advertising. I attempted to cancel and requested a refund because I was dissatisfied with the quality and ease of use.i was told they would cancel but refused to give me a refund because it was digital content. I never saw the policy of no refund and did not see visibly on the website. I thinks a scam.

  Business response

  06/23/2024

  Hi *********,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with our program.
  
  We have reviewed your case thoroughly and have processed a full refund for your purchase. You should see the refund reflected in your account shortly. We understand your frustration and regret any confusion regarding our refund policy.
  
  Our aim is to provide a valuable and user-friendly experience for all our customers, especially those managing conditions like RA. We appreciate your feedback and will use it to improve our services moving forward.
  
  If you have any further questions or concerns, please don't hesitate to contact us directly. We are here to assist you.
  
  Immudi Team

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I stupidly was lured in by slick, false advertising for this company, immudi, and paid $67.52 (CAD) for access to a supposed program of eating and exercising to reduce inflammation and lose weight. Once I had access to the program app, I saw it was virtually identical to a host of other "programs" of the same nature, and had no original or personalized content as promised, but rather a slew of c*** otherwise accessible for free on the internet. I immediately wrote immudi requesting to cancel the subscription and get a refund. They refused at first, and then offered to refund 30%. This is not acceptable to me, as what they are selling is ... nothing. I would like a full refund and to have my account wiped from their database. I also hope we can all work to make companies like this non-existent or at least accountable, as they are cynically preying on people's concerns with their health and appearance. And that is just mean.

  Business response

  06/20/2024

  Hello,
  
  Thank you for sharing your feedback and concerns regarding your experience with our program. We deeply regret that our service did not meet your expectations. Our goal is always to provide valuable, original, and personalized content to help our customers achieve their health and wellness goals.
  
  We have reviewed your request and as a gesture of goodwill, we have processed a full refund of $67.52 CAD. You should see this reflected in your account shortly. Additionally, we have removed your account from our database as per your request.
  
  We appreciate your understanding and patience as we worked to resolve this issue. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  
  Best regards,
  Immudi Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩