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ComplaintsforMickman Brothers Inc
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had Mickman Brothers replace my old lawn sprinkler system last fall at a cost of *******. At the time of the install in September of 2023 they also closed the system for the year.At the time of service the tech said "a couple" of heads were still in working order, so they did not replace them. "A couple" to me is 2, this spring when I turned the system on I found out 6 heads were not replaced. I am not sure if I paid for those other 4 that were not replaced.Two of the heads were so out of alignment that one was hitting my neighbors house and another was watering the road in front of my house and not my lawn.This is all warranty work is stated on the company website.When I called to get somebody to fix it became so difficult to get help. At one point the ***** was so rude and unprofessional that I requested to talk with a manager. She sent to the manager who after talking with him, I thought the issue would be resolved. Three calls later I finally got someone to come out and correct the issue. On Sunday the 19th I had a sprinkler head that they installed become completely disconnected. I will not even attempt to contact them as the poor quality of work is more than I can stand. I will be calling another company to fix the NEW system that was intstalled.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.