Business ProfileforPrimate Tree Care, LLC

I am a repeat customer with good first experience. I tried again due to value and service. Got an estimate with ****** to remove two poplar trees and lift a maple tree. I showed him the two trees and he asked about a third tree nearby and I said NO, not that tree, it is my neighbor's. We agreed to service. I asked, do I need to be home when they come and do you need a deposit? He said no and did not **** my trees. I was out of town when they performed the service and they removed one of my trees and did the lift of the maple tree. However, they cut down the wrong other tree, my neighbors.I called him about it and ****** accused me of a conspiracy with my neighbor to get his tree cut down for free. He accused me of trying to trick him. He went to my neighbor (from ****, do not speak english well) saying they owed him $1,200. My neighbor was terrified and gave him $100. When I returned home my neighbor came to me worried ****** might come back and threaten them more. Here is a message ****** left on my phone after confronting my neighbor: 'Yeah this is ****** from Primate Tree Care give me a call. I don't know...talked to the neighbor and it went as well as you would expect. Maybe slightly better, I guess he gave me $100, better than I expected. But I guess its better than a kick in the teeth. I don't know how I could have written the worlds worst description for that job... I'll just have to suspend my disbelief for a minute and just believe somehow I wrote the worlds worst description at a critical time with the other dead tree right in my face...I guess we'll have to believe that's mostly what happened...so I will be back to go above and beyond the job description...thanks bye.' Several months later, no return. I called him and said I will find someone else to remove my tree and pay for services rendered on my yard. Cashes check later and he wrote in the note line 'Con Man Job'.PTC made a mistake and calls me a con man, very unprofessional response.

I never told your neighbor they owed me anything, I told her what happened and asked if they would give me anything at all for the $1,200.00 tree. The $100.00 was indeed better than a kick in the teeth and $100.00 more than they owed me. I don't believe they had anything at all to do with the deception and I was grateful for the gesture in the end. I never threatened her and in fact by the end thanked her for the small amount she paid me and apologized for the drama. I knew who was responsible for the deception and it wasn't them.I don't think you could threaten the wife of a General and not even get a phone call about it, because your the first one to tell me that. I don't threaten people. Emotions were running high right away, I wasn't happy we were tricked into a $1,200.00 tree for nothing. But it ended on good terms, not with threats.The voicemail was rhetorical, the story is very hard to believe, and full of mistruths. It was simply a horse a piece to not "finish" the job and offer the reduced amount. From my perspective, that reduced the risk of you again claiming the job was actually completely different than the actual description of the job for a 2nd time and trying to get more free work out of me. I called you and gave you that offer, you didn't call me and tell me you were going to hire someone else, I gave you that option and that is what you chose when I gave you the choice. You thought I was calling to tell you the date of the next visit. Maybe if you told the truth more often you wouldn't be accused of being a con man? I called you and offered you the reduced amount you paid or offered to "finish" the job with the extra tree near the road. You chose the reduced amount and paid. That was three or four months ago, and part of that deal was you weren't going to write any reviews about it, so since the deal is off, I'll need to collect on that tree we removed at your request or turn it into collections. I don't care who's property it was on, you asked me to remove it, your the one I'm billing for it. For me there is nothing left to lose now, so why give you the work for free? Why keep my end of the deal? We did the work described on your quote. I want to be paid in full, or its going to collections.I described and bid removing two dead trees on the side yard, as written on the quote, that's what we did. The bid was not for one of the two dead trees right next to each other on the massive side yard and a different green tree with some dead tips ***** yards away across the large estate near the street, as you claim it was supposed to be. That isn't the description is it? The description was "two dead trees on the side yard", not one dead and one with some dead way across the giant yard in a different area. Your gain here was getting a dangerous tree down for free that your neighbors were otherwise going to cut down with an axe, if they ever did at all, right next to your garage. You said they remove them that size with axes and machetes. I believe you on that, I saw someone else doing it last summer to my amazement. Not the safest way. I could see why you wouldn't want that next to your garage, or want to have to pay for their tree.I wouldn't describe one completely dead tree with no bark on the side of your garage and one live green tree with some dead tips ***** yards across the property near the street as "two dead trees on the side yard". Ever. That would be described as "one dead tree nearest garage and one dying tree near road" at least, I'd never describe a tree with any green as dead and I didn't start with yours. It would be far too confusing, I don't describe trees in decline as "dead", until they are actually dead, no green. Not half green like the tree you claim we were supposed to do. Your claim doesn't match the quote.I actually would have believed that the confusion came innocently during the estimate, and that you didn't read the description very carefully after I misunderstood what you wanted a bid on, but you ended that speculation early on by claiming we actually specifically went over it. Making the likelihood of the completely different description I wrote all the more an impossibility. That would have immediately made me write a much more detailed description of just ONE of the two dead trees right next to each other nearest garage, and a 2nd half dead tree across the yard, with an extra note not to take the 2nd dead tree right there next to the 1st one, because its a few feet on the other side of an undefined property line in a large estate neighborhood and not part of the bid. But that wasn't the description. The description does however perfectly match exactly what we did. The description didn't just create a threat of getting the "wrong" trees, it guaranteed it, because it doesn't match what you say you asked for. A dying tree isn't a dead tree until its dead, some linger for years with huge sections rotting right off. Still not a dead tree until it has no green, let alone half its canopy left. The description was of exactly what you asked me to bid, and exactly what was there in reality, and exactly what we did. Two large dead trees on the side yard.I just so happen to write an extremely inaccurate description of the job, but even more astounding, and convenient for you, the exact thing I described was sitting right there too? In the same spot? Amazing coincidence.It's like being told you made your check out to ********** instead of the power company, you would have to see it to believe you could fail so completely. Without proof to convince you, you might not believe it. That's how I felt, so I offered the reduced amount or to "finish" it, knowing there was a ******% chance he was lying. I usually don't even do that, this is why. Now I have to go after the full payment anyway.We only do the work described on your invoice for that amount, not completely different things than described, I don't care what was "said", that is why it's written down.Since I don't have all the properties surveyed to make sure the customer isn't trying to pull a fast one, I would have no way of knowing the 2nd completely dead tree 20ft away, with their canopies almost touching, was actually on the neighbors side of your large estate property. This isn't a regular yard with a obvious property line, its acres. When I gave the bid, it was for two obvious dead trees right next to each other, hence the description.All this after you almost get a free tree out of me that I bid extremely reasonably? Four months after we reached an agreement?If your willing to delete your review, write no further reviews and leave it in the past for good this time, I won't attempt to collect the balance of your bill, I'll offer that deal one last time. Otherwise I want to collect the balance I'm owed.