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Find a Location

Up North Auto has 1 locations, listed below.

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    Business ProfileforUp North Auto

    Auto

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5547 US-2, Hermantown, MN 55810
    BBB File Opened:
    11/13/2019
    Years in Business:
    7
    Business Started:
    6/9/2017
    Business Started Locally:
    6/9/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Up North Auto in **********, ** sold **** $16k truck (priced for "full retail in excellent condition") that we soon discovered has a non-repairable rusted out frame (large holes) and won't do anything to make it right. Their website says, Offering the most affordable, quality car/SUV options in the Northland! and At Up North Auto, we only offer safe, reliable vehicles that have been inspected and, green lighted. We value honesty and integrity, and strive to create an enjoyable car buying experience for every customer! When asked about the inspection process they said (by chat) the mechanic puts it on a hoist and inspects the vehicles before they are sold. We were foolish enough to believe what they said on their website was true. And there is no way you can put this truck on a frame hoist without seeing the frame damage. We feel like we got robbed thousands of dollars. Either it wasn't inspected or they just let it get sold to some unsuspecting customer that way.There were some other problems too like the broken engine bracket, improperly mounted alternator that shredded the serpentine belt, the broken power steering pump, the broken suspension link, the defective brake light switch, the clogged oil pressure screen and defective oil pressure sending unit that we had to fix ourselves. They said the belt problem wasnt covered under the 30 day engine warranty and they offered to look at the oil pressure problem but it would have cost us $350 to have it towed there. How did all these problems pass the mechanics inspection?Again, the big problem is the frame rust hole damage that we couldnt see until the snow and ice melted. They won't take the truck back, they won't refund any portion, they won't trade for another vehicle and if you bother them they block you from their ******** chat. The only solution they suggested was we could take them to court. (Posted BBB Review under Chip W as I don't want to be publicly identified as sucker)

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sara G

    1 star

    10/17/2023

    Completely unethical! They sold my daughter a car that was discovered to have a rusted out frame and faulty air bag system. When we called to see how this would be remedied, we were told to "Just *** me, then". My daughter was also told that whoever told her the frame was rusted was lying and just wanted her money...it was my husband, who is an ASE accredited mechanic. After doing some research, I've read many, many similar experiences. Something has to be done about his company!

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