Customer ReviewsforVolkswagen of Duluth

I purchased a used car from them. When I signed and drive home , the automatic start wouldnt work so I went to get it serviced. They informed me that it was not fixable (knowing they charged me for it in purchase price)so I had to get a new auto start put it and pay to take that one out. So 1000$ later I went home and it wouldnt work. Giving me the error that my trunk was open. Come to figure out the trunk doesnt latch or lock. Besides there was a gas smell every time I started it. I called them and they informed me there was a part changed to do w the gas and the smell should disapate. The smell remained the same, so I stopped driving it unless I had to get myself to work. 3 weeks later the smell was worse. Called service and they said I would have to bring it in for service. I live 2 hours away and asked if I should be driving it at all, they could not answer me. A week later went to my scheduled appt and they said it needed a fuel sensor and a new trunk lock. So I was told I could not drive it. They had to order a part. Gave me a loner. A week later I go pick up my car., they said the trunk had to be shut hard because they think the car was in an accident. Which no one had said a thing to me. But they said it was fixed and I go home. Ok all fixed. Auto start works , the next day same ********, trunk error and would not start. Called them and asked for my $ back to go get my trunk fixed somewhere else.they wanted me to drive 2 hours there so they could look at it. No way. So if I take it somewhere else to be fixed Im supposed to send them the invoice and they will see if they can reimburse me. So another 400$ . Now I have a short in the dash lights which causes them to to dim out when driving at night. I cannot utilize my auto start. I have no way to lock my vehicle Do NOT go here for a used vehicle I WISH I wouldve never felt w VW of Duluth THIEVES

****,Thank you for taking the time to express your concerns with the issues you have had with your vehicle since purchase. It's understandable that you are frustrated with having some issues shortly after purchase. It's always difficult to predict when an item such as the fuel sending unit will cause issues, and even more unpredictable on a vehicle that is nine years old and has 135k miles. ***** you brought that to our attention shortly after the purchase, we were happy to cover that repair for you even with the as-is status of the vehicle. In addition, due to the distance you would have to travel back to see us, you can take the vehicle to a local shop and we will cover the diagnostic fee for your current issue. Your satisfaction with your experience at VW of Duluth is our goal, and we will gladly continue this conversation to attempt to resolve your concerns. You can reach out to either ******************* or ************************* so we can learn more and attempt to assist you in the best way possible.