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ComplaintsforPrecision Muffler & Brake
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi I have paid this business now over 6000 dollars to fix a car that they have not even started. I had them look at my 2012 ***** Equinox, they stated that I will owe them 6000 dollars. I had to get a loan out to cover the cost of these repairs. When I ask them about the car they have not even started it. They now have had my car since April 30 2024, when i ask where the parts are the said they ordered they stated that they mailed them back. I live 40 minutes from where I work, it is important that I have a car to get there. They did offer a rental to me or even a loaner car. They now have my other car 2015 and have now had it since July 2, 2024. I gave them a grace ****** of three or four days to start since it was a holiday week. They still have the car currently and keep making excuses as I only have one employee to we broke the part that came in and had to send it out. They order parts without me consenting to them being ordered. Even when asking to be called or even messaged before purchasing. When I asked about setting up a payment plan they told me no and not to worry about the money. I have asked them multiple times to set up a payment plan and none has been set up. I also have received calls from the owners personal number after business hours. I have not answered them and have said we can talk when you are open during the day. I would like to keep my name anonymous
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.