Business ProfileforSCI Broadband

Everything was great until I called and changed my accounts for my auto pay. A month after setting it up I got a call back informing me that she messed up my account numbers. We correct it (in July) on the phone, I pay my dues and I forget about. Fast-forward to the end of October, as I'm going through my billing statement, I realize I haven't been charged for my internet. I call to fix this and get the same lady that has messed up the last two times so I asked for a supervisor/manager. She informed me that ************************* would be taking over. After giving my info all I get told is to settle the bill and that I was never on auto pay. I was trying to explain that this isn't my mess up so I don't feel I should have to pay late fees but never got there change to explain. I could hear the lady that initially took the call laughing in the background which got me more upset. I tried telling them that I was trying to keep my cool and that I'm quite upset and that I feel I'm being talked down to and this is horrible customer service. He hung up on me right there, I immediately sent a message to his corporate office and either while I was sending it or after he had sent an email apologizing for the auto pay mess ******************** off the late fees and credited me one month of service. I know he did this just to cover his ****, I know the business. I even told this man I have no issue making this payment during the conversation and I was still treated very poorly.