ComplaintsforCedar Hills East & West
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our move-out date from our current apartment is on the 31st May 2023 at noon and our move-in date for this apartment at Cedar Hills is on the 1st of June 2023. So there is a period of time when we will be displaced. Good, customer-centered places have an allowance or at least work with you to ensure that you are taken care of within reason.We went to view the apartment today and it turned into a whole mess. ***** was extremely rude to us and even asked us not to speak our native language around her. She continuously raised her voice at us and blamed us for things that had nothing to do with us. She also gave us information that was different from what the manager said.We later saw that manager who thought it was appropriate to suggest that if we wanted the house to be done sooner, we pay her maintenance guy to work 24/7 at a rate of $75 to $225 an hour. Honestly, that was so rude. Dealing with her was the very definition of passive-aggressive where she did not listen or care about what we had to say, but backed it up with a smile.I am honestly offended and displeased at how we were addressed. It has nothing to do with race and I would never suggest that, but they need to be careful how they talk and treat people because one may begin to wonder....It baffles me that all their 1 Stars on ****** are about the bad customer service from the property management.As it is, we still have not been helped, they are still stuck to their move-in date and do not want to work with us even at a fee. I think it is very inhumane to let your new tenants struggle with an issue you have the power to resolve.Initial Complaint
12/01/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I lived at cedar hills apartment ***** apt. 217E. I and my roommate, ******** were completely moved out by September 19th, 2021. The apartment was left in clean and excellent condition. I have tried numerous times to get in touch with the rental office via phone and email but to no avail. I would just like my security deposit back or an account of what has happened to it.Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.