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ComplaintsforCold Stone Creamery, Store#21074
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Complaint Details
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Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/16/2022, at 5:18 pm, I went to my favorite Ice Cream place since the 90's. I found two workers listening to very loud Indian music, in which I did not mind it my concern was if they would hear my request. I ordered two scoops of coffee ice cream with gram cracker mix in, I order for my handicapped roommate who loves their Ice Cream, two scoops called Love it size of cake mix and cheesecake with gram crackers. I paid $16.44 plus food tax $1.24 total paid$17.68. When I got home, it was horrible the ice cream tasted old. My order of the coffee and gram crackers with changed to coffee and cherries and black nut, and my roommates order was mixed with no gram crackers, the cake mix that they not recognize, and the ice cream was old. I tried calling, but no answer so I assumed the music was too load. I have never experienced bad service from this business before so I'm shocked. I want a refund or a credit to replace the order, and this time with better service and low music so people can hear me. I don't want to scream out for someone to hear me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.