2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Anna G
1 star09/15/2021
This is the WORST experience that I have ever had with a business. We made the appointment to repair our oven(a thermador). The appointment was two weeks out. The repair man showed up and told us it was the mother board and it would be 3 weeks before he could come back and replace it. He came back and replaced it. And that was not the problem and then he pulled out another circuit board and said that was the problem and it would be another 2 weeks before he could return. He did not return on the scheduled appointment day and we called and they said he would be out the next day. He did not show up the next day and D and T appliance said he could come out in 2 more weeks. I will never use this company again. It is almost 2 months and they have done nothing.
D & T Appliance Service Company Response
09/20/2021
We're sorry you weren't satisfied with your service. Unfortunately, COVID-19 has caused an unprecedented amount of service requests and we do our best to keep up. On August 5th, our Factory Authorized Thermador technician diagnosed the issue with your range, ordered parts, and scheduled a return visit on August 23rd. During the return visit, the technician went out to install parts and determined additional parts were needed. We scheduled an additional visit for September 15th to install these parts. However, the technician called in sick, and with our health and safety protocols to keep our customers and employees safe, he could not work that day. Since all of our other technicians had full schedules, we offered our soonest available appointment on October 1st, but you refused the appointment and cancelled service. We were able to locate a technician willing to do service on Saturday the 18th, but we were not given an opportunity to offer the appointment.Review from Artur H
5 stars09/09/2021
I have used this company 2 times for my fridge repair. Very knowledgeable technicians, courteous and responsive customer service staff when setting up my service call. I am very satisfied with the work D&T Appliance company did for me!
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.