Customer ReviewsforLaMettry's Collision, Inc.

Review limited to 2,000 characters, which doesn't do it justice. Please check out Yelp for the full details, under Kathy J. On October 17, 2022 I brought the vehicle into LaMettry's, Inver Grove Heights, for an estimate. The "Customer Service Manager", emailed me an estimate of just over $2,700. It appeared reasonable, so I agreed to pay cash without involving my insurance carrier. They scheduled me for repair approximately two months later. The original estimate increased to $10,050 after further evaluation. The representative told me that my vehicle was originally inspected by an individual who got the estimate completely wrong. When asking how this could occur, I was informed that he was nothing more than a file clerk, and he is no longer working there (They implied that he was fired for making too many mistakes but, after further questioning, I learned that he still works for LaMettry's, but they relocated him). Well run operations would generally send an experienced estimator out, along with an inexperienced estimator. Not at LaMettry's. They had no interest in fixing the situation which they created, through poor management - "I'm sorry, it's going to be $10,050, do you want to have it fixed, or not?". So, I have just waited two months to have my vehicle repaired, only to learn that the actual cost to repair it would now be approximately 300% more than the original estimate. Had I known that when I received the original estimate, I would have; 1) Involved my insurance company, and; 2) Chosen another body shop to have it repaired. They put you in this position of sending an uninformed estimator, providing you with a reasonable or perhaps even a below market quote to repair the vehicle, make you wait two months so you will have to wait another two months if you should get upset and move it to another body shop. Bait and Switch at its finest. I took possession of the car. I decided to wait another two months rather than have this shop repair my car.

LaMettrys does acknowledge the estimate provided our customer was incomplete. Estimates written on vehicles, before the vehicle is fully disassembled after we take possession, are often adjusted for repair damage not visable to the estimator upon initial inspection. In these situations, our customers are informed of the hidden damage dollar totals before we begin repairs, in order to give them the opportunity to file a claim on their auto insurance policy. LaMettry's also acknowledges other factors in this case that added to our customer's frustration. Our estimator should have explained that the final repair total could be much higher after we identify hidden damage after complete disassembly. Also, due to high demand for our services which have caused our appointments to be booked out for months vs. weeks as normal, this customer waited an extremely long time before being informed of the repair damage total cost after disassembly in order to make a decision on the need to file a claim on his auto insurance policy.********'s makes every effort to educate our customers on the auto collision industry process. In this instance, we did not communicate clearly to our customer. We understand our customer is frustrated, and regret the loss of trust in our ability to provide our services.

That is nonsense. They did not disassemble the car when providing me with the revised figure, which was 300% higher than the original. It was merely done by a more experienced estimator, who was actually responsible for the work of the original estimator. When I picked up the vehicle it was in exactly the same condition as when I left it. It had not been disassembled, as their reply would imply. They are extremely unprofessional, and do not back up their work. Being off by 20-30%, might be understandable, not 300%. Bait and Switch, but they dont care when the insurance company gets hit with the difference. If I was a claims rep for an insurance company, I would not do business with them. Buyer Beware.

Got a quote from them but they refuse to send it in to the insurance company, refuse to respond to my emails.

We apologize for your frustration and the confusion on the claims process. Since you are cashing out, we cannot supplement your insurance company to get you paid more.We can only supplement an insurance company to pay more for repairs that we are actually completing.We emailed you and also tried giving you a call to explain this, but your voicemail was unavailable. We would be happy to help and answer any questions you have about the claims or repair process.