2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Shari B
5 stars08/10/2022
Wonderful service! ***** installed new locks and handles on my decades-old doors and did a great job. Pleasant, patient to get it just right, professional, and personable. Even swept the floor! Very reasonably priced and responsible. Highly recommend Minnesota Locks!
Minnesota Locks Response
08/11/2022
Thank you so much ************ for your review of Minnesota Locks. We are pleased you were so satisfied.Review from M. K.W
1 star01/17/2022
A special lock was installed for my husbands health issues and it started not working about a few months after installation. I had problems entering the property and then, more recently actually trying to leave the property. Both are completely unacceptable and a safety issue and a privacy violation. Mn locks refused to change and just walked away from any responsibility.Minnesota Locks Response
01/21/2022
On November 10, 2020, we installed 2 Kaba Simplex Keypad Locks on ******************************* townhome in Woodbury. These locks were installed with the keypad on the inside to prevent her husband, who has Alzheimer's, from being able to exit the home alone. We were called on several occasions starting January 22, 2021, because she was unable to get in. On each occasion the lock was working fine. On November 18th, of 2021, she requested we replace the lock because it is not working properly. Upon arrival at the home, our technician could find no issues with the lock and determined it was user error. Replacing a lock that is working properly and is no longer under warranty seemed pointless as she would have the same issues with a new lock as she was having with the existing lock. We recommended that she find a locksmith who could offer her another suitable solution to her problem as we could not.Customer Response
01/21/2022
Minnesota Locks response shows a lack of business sense. They are not in the business to determine whether replacing a lock seems pointless.that is not their role. If the customer wants one and has others that can vouch for the lack of reliability of the product , they should respect that. Moreover the safety concerns involved.
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