ComplaintsforPost Consumer Brands
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I opened a brand new box of Chocolate ************ and when i poured it into a measuring bowl there was a meal worm on the top of the box. Im unsure how many there were in other cases but thats completely unacceptableBusiness response
05/22/2023
Thank you for reported this consumer's comments. We have documented this for our reporting and trending purposes.
We have contacted the consumer and apologized for his experience. We are sending a refund and product coupons to replace the product.
It is extremely difficult to determine exactly when or where our product would be exposed to insects. We do take multiple steps at our production facility to protect our products. We have an integrated *************** System which consists of multiple disciplines working together in the detection,identification, elimination, and prevention of pests. Involved in this process are an independent pest control company, internal QA personnel, and all production employees. Doors and windows of our plants are adequately protected to prevent the entrance of insects from the outside. In addition, all products are packaged in air-conditioned facilities. We are sorry to hear of this consumer's experience and have documented it for future reference.
Best Regards,*******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.