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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I asked for the services to be cancelled because there was no grass growth since they started coming. They sent someone out to check the soil to see why there was no growth. I then told them I still wanted to cancel the service because they didnt have a reason as to why they couldnt get grass to grow. They then continued to send someone out to spray the yard the next month after I had asked for the service to be cancelled. Then they sent me a bill for the further services that I did not ask for.Business response
03/13/2024
*************************************** hired Proturf on 5-18-2023. She had lawn treatments on 6-12-23,8-2-23, 9-12-23, and 11-15-23. On 9-21 she called for a free service call stating she was not happy with the results. on 9-27-23 she paid for the first three lawn treatments. On 11-15-23 we did the final application for the year. ******* has not paid for that application. Our senior tech met and advised her on proper watering and the shady conditions could be limiting the results for her. That was the only contact we had we with *******. We have no record of her calling to cancel service. Our written warranty says if you're not happy with an application will provide a free service call, which we did. It does not state or imply money back refund. Our results are very dependent on the customer following the instructions we provide with each application. We can credit the application ******* did not pay for, however there is no payment made after she stated she canceled to refund. Sincerely Proturf Management
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Contact Information
7780 215th St W
Lakeville, MN 55044-9107
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.