Customer ReviewsforProfessional Turf, Inc.

They did a paved patio and landscaping at a tune of$60,000 dollars . They did an excellent job. While doing our backyard our underwire dog fence was cut, they were wonderful about it and no problem fixing it. They have also done our fretization four time a year. We signed contract again this year. We asked for Aeration to be done for the whole yard and talked to their tree specialist about our tress also. They came out and did the Aeration front only. I called wondering why when I asked for the whole yard to be done. The lady explained because last year they only did work on the front. Very true they did because of all the work being done in the back yard an honest mistake. She was very helpful and had them come back out for the back yard in the afternoon. When called for the Aeration we were asked about underground sprinkle system which I stated we did not have. Was told ok. I did inform whom I was talking with that we did have a hidden dog fence on the property. I was asked if we would put flags up for its location, I stated we had no flags seeing it is 8 years old. I was told never mind don't worryabout it, so I did not. afternoon to do the back yard they cut the fence by accident. My husband called to inform them and ask if they were going to fix said line. The answer was no they would not. He got upset and asked for a manager. They manager (lady) did come to the phone and handed me the phone to handle. This manager was rude and unbelievable. She again insisted that we were lying about it. Nope I would of made a call and had it marked for free. I told the manager fine I will pay for the repair but I will not pay their bill for the Aeration due to the fact that bill was $52 and the bill to fix the fencing is going to be $150. She stated the conversation was over and she was canceling our contract and hang up the phone.

Yes, we do a paver landscape project for the Crams August 3rd of 2021 for *********. The Crams have been a Proturf customer since 2014 and have kept their account current. On April 26th of 2023 we aerated the Crams front yard. The account had a note on it that stated not to aerate the back yard. The Crams called our office stating the note was from the landscape project and requested we return to aerate the back yard. We did aerate the back yard a few hours later. We aerate **** lawns each year and have for the past ****************************************************************** advance. At the time they are called they we tell each individual customer if they have an irrigation system or underground fence they need to be marked. We often explain how to mark and where to get flags.The Crams were notified of this mutiple times during the phone conversation with our office. All of our staff is knowledgeable and aware of potential damage to underground products and tell each and every customer to mark their irrigation and underground fence. Our crew damaged their underground fence. We told them we would credit the aeration and it would be no charge to them, Both Mr. and ************* called our office irate and belligerently berated out office staff bring them to tears. If is nearly impossible to staff a seasonal business such as ours's with competent, polite and professional staff. However, we have accomplished this and get many comments on our front office staff. I will not allow or tolerate my staff to be mistreated on the phone. All three of our office staff overheard the conversation with the Crams. Our staff reported our manager was calm and polite the entire conversation with the crams All problems can be resolved politely and professionally. If the Crams call back and apologize to our staff, we will continue doing business with them.

Most of the reply is correct. We called twice, I am aware the first was a mistake on doing only the front and staff did say they were sorry and did send them back out. There was not numerous calls to them, one in the morning and one in the afternoon. Yes,we are ask to put flags out, nothing was,explained on how to manage this, when stated we had no flags we were told not to worry about it. Untrue that we were told we would not be charged, I stated we were not paying the bill seeing I need to pay 150 for repair of the line. I did ask if she was calling me a lair because she insisted I was. She stated the conversation by done, I am canceling the contract and hang up the phone. I honestly would like to know how two calls turned into several, how me stating I was not paying the bill to them stating I did not need to pay, hence when I stated that she said done canceled and hang up the phone. Maybe just maybe one was having a bad day and not bring totally honest here. As I can pull my cellphone records and prove two calls only. I have already hired a new contracted and WILL NOT apologize for doing nothing wrong but asking if she was calling me a lair and stating I was not paying the bill.

Hired to provide annual lawn fertilization & weed control. Came out & applied product that either didn't work or was the wrong product for our lawn, as we had substantial weeds, particularly in our front yard. Had to call multiple times for reapplication. Withheld payment due to poor performance. Company sent us to collection agency 1 day after a warning call threatening such. Refused to take payment the next day after phone call saying we had to pay collection agency. Having worked in Accounts Receivable for 20 years this is ridiculous. "Office Manager" refused to let me speak to owner to resolve & make payment. DO NOT USE THIS COMPANY FOR ANYTHING.

NikkiI apologize for our staff not taking your payment, they should have done so. We do track and date all of our calls, unfortunately we did not get a response from you after multiple calls and monthly statements, until you were turned over for collection. Our warranty as with all lawn care companies i,s service calls are no charge upon customer request. Also stated on all paper work we leave in your door . Weeds can grow all season long, only crabgrass is prevented. We have thousands of well irrigated lawns with little to no weeds in them. On hot dry ******* there is much more pressure for weeds to grow. Our products a very effective in controlling broad leaf weeds, unfortunately the weeds need to be present to absorb the weed control. Good results come from cutting 3 inches, regular watering and continued regular and consistent care. Our fertilizers always work which is a big part of your applications. We do not imply or state that we work all year with out payment. In fact our literature does say your account needs to be current for free service calls. However we did provide a free service call. Part of your unpaid balance was for irrigation service, which was not mentioned here or disputed with our office. You mentioned you had 20 years in accounts receivable. My expectation with someone of your experience would be to call and resolve this upon your first voice mail. If you would like to pay your balance we can call the collections company and stop the collection process. You may call our office if further discussion is needed. I believe our process was professional and responsible. We have no further comment at this time

The company I used to open and close my irrigation system chose to retire last year. I had used them/him for 10+ years without any issues. In my search to find another provider I responded to a flyer from ProTurf as I had used them to spray weeds and with the word Pro + Turf thought they could handle it. The opening and service to our irrigation system has been a disaster. It is the worst I have ever seen. I spoke to the technician when he opened about repairing a couple of heads and checking the zones. Apparently not done when you open a system by them. OK great. Schedule a service call and send pictures prior to the appointment. Still not fixed correctly even after having a face to face conversation with the service technician. I then had to follow up again. The service technician rather than fix one of the heads ask if he should close it. I said no, as it has been working since 1996 only to find out later he did close it and then had to have another service provider undo what I told him not to do. More pictures pre and post. I continued to have problems all summer. I called another provider, shout out to Wager Sod, who was great, took accountability, confirmed things were done correctly and to "customers" satisfaction.

Kim It appears from your review things didn't go as expected. We did send trained and experienced techs to your home. Our service calls are scheduled every 75 minutes. We don't usually know what is wrong when we arrive and often times run out of time, to get all problems resolved. Due to the circumstance you described I will have our office send back half of what you paid for irrigation service calls. Thanks for expressing your concerns.