ComplaintsforMauzy Properties Corporation

• Initial Complaint

  04/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  According to my agreement with Mauzy, when current tenants renew a lease, we pay Mauzy $250 for them to reach out to the tenants and have them sign paperwork. Apparently, they changed the fee from $250 for a renewal, to 5% of the yearly rent and I was not aware of this until after the lease was renewed and I was charged.When I reached out to Mauzy, I told them I never received a call, text, letter, or email about the fee change. After going back and forth, my wife was able to find the email they sent out in our spam folder.When communicating with the Mauzy staff multiple times about renewing our tenants lease, nobody mentioned hey are you aware of our fee changes? which I think is not only good business practice but also common courtesy.I reached out to multiple people at Mauzy and one of the owners reached out to me and said that they sent out an email and that is sufficient enough and he hasnt offered to make this right in any way.Im my opinion, this is a deceitful business practice because I feel they sent out this email and hoped people dont find the fee change until they are charged and its too late because the tenants already signed the lease.To back up my opinion of this:- they didnt send a letter to me - they didnt call or text (my preferred method of contact which I have told them)- they didnt bring anything up about past or present fees when doing the renewal - they only sent an email which doesnt guarantee acknowledgement I have run into issues with Mauzy before, for example, they did not reach out to me to approve a repair that cost over $200, which per our signed aggreement, they are suppose to reach out beforehand. I reached out to the property manager about it and she said that it was only a little over $200 and she apologizes.In my opinion, I dont feel Mauzy values their relationship with their clients and for them it is about making money by any means necessary.

  

  Business response

  04/17/2023

  *****, we are very sorry that you are not pleased, in regards to the price increase, Mauzy Properties had not implemented a price increase in over a Decade (12 years to be exact). Nobody likes price increases, but every business has been forced to adjust prices in light of the exorbitant increases in labor and materials over the last 24 months. We sent you an official electronic notification of the price increase, and it was sent from the email address and server that sends your monthly Rental Owner Statement, and also sends you every notice of funds transfer to your account that occurs monthly. You are the first client to mention that this notice ended up in their Junk folder, our contract clearly defines that official notices can and will be sent electronically.
  As I started, we are very sorry that you are not pleased, but calling this a deceptive business practice is outlandish and uncalled for.
  We value your business and work our butts off to provide the very best service possible. If you choose to utilize a different management company, I am confident you will find that our level is service, and caring, is much higher than any competitor. Sincerely, *******************************

  Customer response

  04/17/2023

   I am rejecting this response because:
  
  The response doesnt address my concern or the fact I felt taken advantage of.

  Im not upset that they raised their rates. I am upset they didnt put effort in getting ahold of me to tell me they raised their rates. My preferred method of contact was phone call or text and they chose to send an email that I dont look at or some of their emails go to my junk/spam folder.

  They should have disclosed the fees to me when we were working a lease renewals. I was under the assumption I was still being charged the rate that I signed.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On August 7 our rental unit had a power surge caused by an electrical storm. Six of the breakers in the house were flipped. Causing problems with our stove, dryer and electric garage door opener. The stove was repaired Aug 26th, the dryer still only drys one load of clothes a day and we have had no access to the garage since this happened. The walk in door has been boarded over since we moved in. I was assured someone would be here today Sept 17 “between 8 am and 5 pm”. I was here all day and no maintenance person came. I called the office 612.367. 7848 and left a message asking them to call me at 3 pm. I did not receive a call back. At 3:45pm I called them back, four times. They close for the weekend at 4pm. Someone finally sent me a text asking what I wanted. I explained that I wanted access to my garage. They rescheduled my repair for Monday. I have been waiting forty days for this repair so the least they could have done was call to notify me of this change.

  

  Business response

  09/21/2021

  Faye,

  Please accept our sincerest apologies that a power surge caused damage to your rental home.  We have been bogged down with recent storm damages and trying to get everyone repaired as quick as possible.  Ashlee has updated me that we have restored your access to the garage and will be replacing the garage door opener ASAP.  Very sorry for the frustration, please know that we will do our best to earn your trust back.  Thanks, Chris

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩