Business ProfileforHome Pro America

Absolutely horrible experience. We signed an agreement in June of 2021 to do James Hardie siding. We were assured that our product was NOT on backorder and work would begin in no more than 6 to 8 weeks. This went by and in September after being told multiple times our product was in only to be mistaken 4 times for someone doing a deck we were told that the Color matching caulk was on backorder.....March of 22 comes and we are told that the caulk was available and the project would begin. After almost 3/4 of the siding being put on my wife notice flaws in the paint. She contacted the project manager who blew her off and said that female homeowners typically don't know what they are looking at. Finally he came out and agreed with her but still took almost a month to contact James Hardie for verification. After many no shows and multiple excuses I went to their office where I met Steve. He assured me this was incredibly rare and all the excuses he could come up with. This was the first of a few visits as the failures kept coming. Product failures and people being pulled off the job was common. Remember when I said this started in March? Well we are now in October. The whole summer I had no gutters my finished basement was always damp and still he would not take responsibility for anything. Finally when the project was near completion I asked for a break in the price due to over 16 months of BS and he said NO! He complained that he spent too much money on this project due to product delays (which James Hardie reimbursed him for ) I told him about how hard this whole experience was on my family at which point he chuckled. He actually laughed at this. I was furious and called him out on it. He did give me a minute break but you know what?? They still are not done. I have called several times and emailed as well. No reply. Is this the type of person you want to trust and give money to? I only had 2000 characters or else this would have been longer.