Customer ReviewsforHome Pro America

Absolutely horrible experience. We signed an agreement in June of 2021 to do James Hardie siding. We were assured that our product was NOT on backorder and work would begin in no more than 6 to 8 weeks. This went by and in September after being told multiple times our product was in only to be mistaken 4 times for someone doing a deck we were told that the Color matching caulk was on backorder.....March of 22 comes and we are told that the caulk was available and the project would begin. After almost 3/4 of the siding being put on my wife notice flaws in the paint. She contacted the project manager who blew her off and said that female homeowners typically don't know what they are looking at. Finally he came out and agreed with her but still took almost a month to contact James Hardie for verification. After many no shows and multiple excuses I went to their office where I met Steve. He assured me this was incredibly rare and all the excuses he could come up with. This was the first of a few visits as the failures kept coming. Product failures and people being pulled off the job was common. Remember when I said this started in March? Well we are now in October. The whole summer I had no gutters my finished basement was always damp and still he would not take responsibility for anything. Finally when the project was near completion I asked for a break in the price due to over 16 months of BS and he said NO! He complained that he spent too much money on this project due to product delays (which James Hardie reimbursed him for ) I told him about how hard this whole experience was on my family at which point he chuckled. He actually laughed at this. I was furious and called him out on it. He did give me a minute break but you know what?? They still are not done. I have called several times and emailed as well. No reply. Is this the type of person you want to trust and give money to? I only had 2000 characters or else this would have been longer.

I signed a contract with Home Pro America on 01/30/2023 to construct a new residential deck. I made a substantial down payment. They applied for a building permit in 2/2023. It was granted but not issued because of their nonpayment. I have attemped to contact them. They have not responded. I would like a return of my down payment.

Found this POS at the home remodel show at US Bank Stadium. Took $23k from us as a downpayment for our new deck. Haven't heard a word since. We have called/emailed...nothing. Legal action has started. Last we heard there have been 18 cases filed against this company with local law enforcement, a total a little over half a million STOLEN from customers. Good luck trying to get ahold of anyone their office is closed and cleaned out! Shame on you!!

We engaged HPA to remodel our kitchen, and we are happy with the final results. BUT living through the project was extremely frustrating. Others have mentioned turnovers at the company, and we experienced irritation with that. And no one seemed to talk to anyone else on the project: The original design team seemed to disappear and the person who was in charge of ordering materials went on maternity leave, without leaving anyone to cover for her. So there was constant confusion about what had been ordered and when, what was to be installed and what not. The crew that came to review the design plans and to make final measurements were not the people we had to deal with through the project. We were faced with false assurances of a time line. We had delays because measurements were wrong and plans didn't meet code. Whenever we raised complaints with the owner, we got we got excuses, questions about whether we were accurate, and passing-the-buck ("well, it's not really our fault" or "well, it's a supplier issue") -- together with requests for another installment payment. Much of the initial work had to be redone, including the granite countertops, because the measurements were wrong. But we finally agreed to make the final installment payment, because we are "able to live" with what we got. Had it not been for Jamie, we would have pulled out half way into the project and gone to court to recoup our money. NOW we have received a call from the chief of the subcontracted crew that the owner of the company is refusing to pay him and his sub-subcontractors, and suggesting that they might look to us to contribute. I have received no answer from HPA to my letter expressing disappointment with that, especially since the cost had gone from an initial estimate of around $60,000 UP to to $90,000. Steve, the owner,. assured me that we would be provided lien waivers and an indemnity against mechanic's liens one he received my final payment. But that hasn't happed, either.

Horrible company to work with. Multiple issues: 1. I received 8 different versions of the bill. If I did not review every detail of each bill, it very much felt like fees were being hidden and/or fabricated. 2. Received only a few day notice of the beginning of the project. Once it began, what was suppose to be a 2 week project according to the sale guy and initial project manger, turned into 2+ months of nagging and pushing in order to get it done. 3. Communication was horrendous. One project manager left during the project. New project manager was great but overworked and undervalued so he could only do so much. Do not recommend this company.

They *required* my husband to be present to even give me a free consultation. Not a good fit for a busy family or one who needs things to run smoothly.

Terrible company to work with. The work we hired Home Pro America to do should have taken approximately 2-weeks to complete. It took the workers over 2 months for the bulk of the work and they aren't finished yet. Our original project manager was less than helpful and horribly uncommunicative. We were assigned a new project manager who no longer works there. A third project manager recently contacted us and has no clue where the status of the project is. There is ZERO communication within the company or with us. There was an issue with EVERY single part of the project. Nothing has gone according to plan or smoothly. We showed up at their shop to air our grievances with the owner who was condescending to us. This company was recommended via Home Advisor who we will also be filing a complaint with. Do NOT give this company your money. At least one star is required but I would have left them all blank.