Business ProfileforSlumberland, Inc.

On 3/14/23 my husband and I purchased a Power Reclining Sofa at the Slumberland near us. Sometime in the end of Aug my husband said he thought something was wrong with the sofa. I looked at it and yes the arm of the sofa was all dented in. As we were going out of town I waited till 9/14/24 to make the call so we could be in town to have them look at it. I called and we made our claim 198128.After that a gentleman came out to look over the sofa and see if it could be fixed. He was on time, courteous and took the sofa apart took pictures and then returned to how he found it and said we would hear from them.A little while later we heard that they would send a repair person to fix. Now if I had known that I would have to document every date I would have but NEVER having had any problems with furniture I never thought to. A repair man came out again took pictures and said he would be back to repair. Later he came back and fixed it. It was worse than before. We called and he was sent out he was upset with us because he was recalled. Said he would be back but we requested someone else because he was a bit scary and angry. He was not professional and left a mess. By this time we were in Feb/March 2024. Another repair man comes and agrees its not fixed and would get back to us. We have since called multiple times .. no results..when ask to talk to a supervisor..we usually wait 20+ min and then lose connection. Out of the blue we get a package with some cardboard pieces. Figured it was for the couch. The fact that the couch is assembled with cardboard similar to a cereal box on the arms and no cushion is appalling but at least attempt to fix it. Multiple calls again .. still no results. I am done with this couch and Slumberland need some resolution.