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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We had ************** come to our house to look at a small settlement crack. They determined they would have to break out the concrete floor and inspect drain tile, and route water to sump pump. We gave them $200 as a down payment for the work on 11/4/2022. We informed them on 11/12/2022 we decided NOT to go ahead with the job on 12/5. They told us they would NOT refund us our money but instead keep it if we decided to proceed with the job.I informed them on 12/9/2022 that we wanted our money back since they did not perform any service for us and if we did not hear from them by 12/16/2022 I would be filing a complaint with the BBB. We have heard nothing from them.Business response
01/11/2023
Hello,
I was notified on 12/12/22 that the homeowners requested for a refund of their down payment. Our contract does state that the 10% down payment is non-refundable. However, after reviewing the project I authorized a refund of the $200 down payment. I spoke with our accounting department and they issued a check and mailed it to the homeowner on 1/4/23. I apologize that the refund wasn't sent immediately.
Best Regards,
*****************
General Manager
************
***********************************
www.safebasements.com
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Contact Information
60335 Us Highway 12
Litchfield, MN 55355-5227
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.