48 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Barbara K
5 stars07/22/2024
I am planning a European vacation with friends this fall. We decided it would be a good idea to research the cost of international medical insurance. I called Breitenfeldt. What a wonderful experience. I believe her name is Jasmine, was personable and professional. I called my fellow travelers to work with Breitenfeldt. They will not be sorry. Thank you.
Breitenfeldt Group Response
07/23/2024
This is wonderful feedback and we're glad to be able to assist with such a fun and unique situation. We value being able to work with you and thank you for any referrals in the future.Review from Dennis H
5 stars07/12/2024
I was having difficulty getting preapproval from Blue Cross Blue Shield on a medication and Morgan helped me tremendously resolve the problem in one phone call. Thank you.Breitenfeldt Group Response
07/23/2024
We appreciate you taking the time to share your experience and this example is exactly what we're here for! No one likes these frustrating situations, and we value helping as much as we can to find a resolution. Thank you for working with our group!Review from Debra S
5 stars07/10/2024
I was pleasantly surprised when my phone rang today. About 10 minutes earlier I had submitted the “update your information” survey. I had had trouble adding a new doctor so I submitted a question about this. Then I was called to discuss my question! What a remarkable turnaround! I told the gal who was calling from Breitenfeldt that I gave her a gold star and an A+ for service! We have been extremely happy with the service we have received from Breitenfeldt! Deb StangBreitenfeldt Group Response
07/11/2024
Hi Deb,
This is fantastic feedback! We appreciate you taking action so prompting in preparation for the fall review and are glad you reached out for further guidance. We thank you for choosing to work with Breitenfeldt Group and look forward to assisting.
Review from Willard B
5 stars01/18/2024
We are new to Breitenfeldt Group. We used their services for setting up UCare Minnesota account. I had a few questions once UCare started on January 1st. I left a message and Morgan got back to me and answered all my questions. She was a wonderful person to work with. She is a good asset to your company. Thank you Morgan!Breitenfeldt Group Response
01/23/2024
Thank you, ****! Great feedback and we are so glad to hear of your experience. Please continue to contact us for assistance in the future if needed.Review from John W
5 stars01/17/2024
We have used Breitenfeldt Group for some time both for the individual medical insurance market and for Medicare Advantage plans. They have always worked hard to find the best plan for our needs and never put pressure on us to choose a specific plan. It was always look at our needs and show us the options available. Then helped us to "dot the I's and cross the T's" to make sure everything was in order. We reached out to them and contacted Jessica. We had been confronted with an issue with our dental organization leaving our covering network, so we needed options. Jessica took the time to research and review options for us. Through communication back and forth, she answered our questions and put us on the correct path to make an informed decision. At a time when we were very upset about being blindsided by this issue, Jessia brought focus to the problem and helped us resolve it. She was through, caring and extremely helpful in getting resolution for us.Breitenfeldt Group Response
01/18/2024
Hi ****,Such a great example of our services and we appreciate you coming to ** during a frustrating moment. We hope things like this do not arise often, but we take pride in being able to help our members work through them as you experienced and outlined. Thank you!Review from Gale S
5 stars11/14/2023
I met with Morgan today at the Woodbury office. She was amazing! She was very knowledgeable about the plan that I have and will be renewing. She sent me home with a plan to submit paperwork to get some reimbursement for medical costs that I have been paying out-of-pocket. She is action-oriented and very helpful to her clients. I like her commitment to service. I am very happy with how Breitenfeldt Group has taken care of my healthcare needs. Thanks to Morgan, GaleBreitenfeldt Group Response
11/16/2023
Wow! Great example of our services and we thank you for choosing to work with our team.Review from Helen and Mike G
5 stars11/09/2023
Morgan did an excellent job answering our questions and double checking to make sure it was accurate! Knowledgeable, swift, accurate and an easy going personality! You can't beat that!!! Helen and MikeBreitenfeldt Group Response
11/16/2023
Excellent! We value you continuing to work with our team and appreciate you sharing your experience. Thank you.Review from Carolyn B
5 stars10/06/2023
The Breitenfeldt representatives are all so kind, professional, helpful, and knowledgeable. When it’s time for my yearly review, they’re completely ready to talk me through my different options. They offered to help me with an insurance problem, and they explained the outcome so I could understand. This is a stellar company because of their stellar customer service reps.Breitenfeldt Group Response
10/07/2023
This is awesome! We appreciate you taking the time to leave such a detailed account of your experience working with us. Thank you.Review from Marilyn M
5 stars09/23/2023
Morgan worked so hard at getting the correct information about the drug for my Crohn’s disease. She contacted my Medicare Advantage Plan and the GI doctor’s office to make sure it was handled correctly. Thank you!! MarilynBreitenfeldt Group Response
10/07/2023
Great example of our team's service, thank you!Review from James N
5 stars09/05/2023
I moved in the middle of the year and I had to change from Blue Cross to UCare. Breitenfeldt was very helpful in the transition. Every problem that came up they handled very well and with a smile. Breitenfeldt is the definition of Customer Service. Thank You! James NBreitenfeldt Group Response
09/07/2023
This is a great example of our services and we appreciate you sharing, *****! Glad we could assist during that important transition. Thank you.
Customer Review Rating
Average of 48 Customer Reviews
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