Business ProfileforDuluth Poppins

The operator of this agency, *********************, dropped our family as clients without notice, citing issues that were never brought to our attention and that we were never given the opportunity to address with the sitters or the agency. My partner and I were only ever told that everything was fine by the sitters. As a former childcare provider, I understand that it could be uncomfortable for sitters to address issues or incidents with families, but when I stated that she needs a system in place for this, so this doesnt happen again, she said there was one already but gave no reasons why it wasnt used for us. Both my children are special needs, which the agency claims to have specialized sitters for, but one of the reasons given for dropping us was that my children were too difficult. I disclosed this special circumstance in every job posting. ****** claims to be a matchmaker for clients, but only attempted to connect us with someone once, and no more attempts were made. Beyond that, we were expected to use an app while paying for a membership in order to use the sitters on her roster. The lack of accountability for what happened to us is alarming, and we were only given excuses and empty apologies.Im also inclined to believe it might have something to do with the fact that one of my children is q**** and I had expressed concerns about safety, after we had an incident with a predjudiced sitter in her agency. That is about the same time that our shifts stopped getting picked up at all for weeks and weeks, causing us to miss multiple events, medical appointments, and other commitments. This led up to me questioning why, and her responding by dropping us without any attempt at resolution.