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Find a Location

MAAX US Corp has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MAAX US Corp

      7767 Elm Creek Blvd N STE 310 Maple Grove, MN 55369-7033

    • MAAX US Corp

      9224 73rd Ave N Minneapolis, MN 55428-1199

    Business ProfileforMAAX US Corp

    Fiberglass Bath
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to the information provided by Maax US Corp this company manufactures and distributes bathtub and shower doors throughout Canada and the United States.

    Business Details

    This is a multi-location business.

    Find a Location

    MAAX US Corp has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MAAX US Corp

        7767 Elm Creek Blvd N STE 310 Maple Grove, MN 55369-7033

      • MAAX US Corp

        9224 73rd Ave N Minneapolis, MN 55428-1199

      Location of This Business
      7767 Elm Creek Blvd N STE 310, Maple Grove, MN 55369-7033
      BBB File Opened:
      9/29/1994
      Years in Business:
      16
      Business Started:
      6/27/2008
      Business Started Locally:
      6/27/2008
      Business Incorporated:
      6/27/2008
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pearl Baths Inc
      • MAAX Bath Inc
      Business Management
      • Kevin Maas, Owner / Manager
      • Mark Gold, President/CEO
      • William Chiodo, Owner / Manager
      Contact Information

      Principal

      • Kevin Maas, Owner / Manager
      • Mark Gold, President/CEO

      Customer Contact

      • William Chiodo, Owner / Manager
      Additional Contact Information

      Fax Numbers

      • (800) 944-9808
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a MAAX tub in feb 2022 for around ****** dollars. A few months later the tub cracked causing water damages to my bathroom and the kitchen on the floor below. I contacted the company probably close to 40 times before they finally agreed to send a contractor to look at it. After that contractor never answered me and I emailed them numerous more times, they assigned me another one to come look. The contractor came in early January of 2023 and temporarily repaired the tub. He did tell me that the tub was set correctly and that it was a manufacturing default and that he would propose to the company that I get a refund. Fast forward a month later and about 80 emails sent to the company, I was getting no answer. Finally after calling I got in touch with a rep named ***** who told me he was going to speak with his supervisor and issue a refund the following day. Five days later along with numerous more emails, no answer. My file number with MAAX is *********.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christine Z

      1 star

      05/13/2024

      Purchased and INSTALLED the shower walls and bathtub to find a hole in the bathtub! After several challenging weeks of poor communication, we had 2 inspections to prove that it was a MANUFACTURERS DEFECT!!! My bathroom was just redone (all new sheetrock and already painted) and now it had to RIPPED out! The only thing they could do for me was say rip it out and bring it back to Lowes for a refund. They did once apologize for the large inconvenience and honestly did not seem to care. I WOULD NEVER PURCHASE MAAX AND WILL TELL EVERYONE I KNOW!!

      Local BBB

      BBB of Minnesota and North Dakota

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