Customer ReviewsforMaplewood Toyota

I was introduced to the salesman Emmanuel ****** over the phone by a friend and he told me he had the car I was looking for $500 above my asking price after all discount deals. Since I sold my car before purchasing a car, I was in a crunch time to pick up my kids and had few hours to come to the dealership to close the deal if all went well. Once I came to the dealership, I realized the price of the car was actually over $3k of my asking price but I allowed him to talk me into taking this deal as he explained that the car was actually almost $5k above the asking price and that I was lucky to get such a great deal on the car that day. It was pick-up time for my kids and I had to go so, I was persuaded into paying for the car. I quickly checked but only noticed after I got home there was a passenger's door weather strip ripped off. On the third day, when I brought the car back to return, the salesman did not want to talk about it at all and denied ever bringing me to that dealership to pretense a deal and switch up. Per my request to speak to his manager Joseph Petrusa came to me with the most disturbing attitude, starting off with " Young lady I TALKED TO Emmanuel AND HE INFORMED ME EVERYTHING AND I WILL NOT REGOTIATE OR TALK TO YOU. YOU BOUGHT THE CAR AND WE ARE DONE" I asked him if he was even willing to give me the opportunity to listen to my side but he refused and asked me to leave. I asked him if there was any policy or any legal paper that I signed that said this sale was final but apparently it did not matter. I tried to talk to another co-manager but he asked him to NOT interfere with his team and decisions. Mark Swenson could only try to help de-escalate the situations at the time but could not do much else. I was beyond shocked at how I was mistreated yesterday. The manager Joseph Petrusa was beyond unprofessional and disrespectful! No wonder the salesman felt so comfortable behaving that way, his boss was out of control.

Front desk worker, Ross, was very unprofessional! There was a situation where he cursed at the salesman in front of us for an internal issue. Whatever the case was, he should not have done that in front of all the customers in front of the store. It was very demeaning and humiliating to our sales rep. Our sales rep, Yee, remained calm and de-escalated the situation. Yee’s professionalism and ability to stay calm while being humiliated should be commended and rewarded. We walked out with a truck that day only because of Yee and the way he carried himself. Ross on the other hand definitely needs some training on how to respect and treat his colleagues, if that is the way Toyota of Maplewood, MN is ran. They really need to remove their management immediately and replace them.

******, thank you for sharing your experience. We have addressed this issue internally and would like to assure you that we will be a better dealership going forward, I hope you are enjoying your new vehicle! Please reach out to me directly if there is anything further you would like to discuss.