ComplaintsforYelloh!

• Initial Complaint

  02/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Yelloh has no customer service representatives to find out where your order is. The Yelloh website has customers select delivery dates and the order doesn't show up.We used ******** for decades and since the buy out and change to Yelloh orders don't arrive.This is inappropriate marketing and fake delivery dates that are posted. This is a consistent trend and now is an appropriate time to submit a complaint to the BBB.

  Business response

  03/18/2024

  Thank you for making us aware of this issue. We do show that the customer placed an order to be ********************** on March 1st. This order was delivered at 3:02 p.m. on March 1st. While we no longer offer a live call center for our customers to reach us, we do offer a live chat, as well as an inquiry form which is answered within one business day for customers to reach us.

  Customer response

  03/19/2024

   I am rejecting this response because:

  The March 1st date was not what was selected.   We had selected 2/26 from the delivery options.   The driver shared that he was assigned three routes and one person can not cover that distance in one day.

  Where is the live chat?  We only find an Auto Inteligence (robot)chat

   

  
  

  Business response

  03/22/2024

  We thank you for bringing this to our attention. We will ensure that we have the routing situation addressed with depot management to enable a better customer experience.

  While working through our chat system, it will guide customers through questions. We apologize that your chat experience was not optimal. We do also offer dedicated callback appointments with our specialists. To schedule a call, go to Yelloh Expert Callback and choose a time that works best for you, and please be prepared with your full name, email address, phone number, and zip code for our conversation. 

  Customer response

  03/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution rssolves the current complaint.  

  The procedure steps given seem complicated to speak to an actual person.   We will test the procedure steps given.

  The recent order was delivered on the date selected.

   

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 3, 2023, I submitted a quality report about their pretzels. On June 5, 2023, I received an email from *****, a product quality specialist, apologizing, will inform ***************** Team and issued me a $15 credit to my account to be used on my next order. I placed an order on 6/22. The email confirmation shows all discounts applied, but upon delivery on 6/27, the confirmation email received after delivery shows the $15 credit was not applied at the time the order was dropped off. I called customer service who advised me that only 2 coupons could be used per order. I had 2 other discounts/coupons on specific products, which were applied by the driver and the $15 credit dropped off. I was also told I could use this credit every time I order until it expires on 8/5 as it was not a one-time use $15 credit. I don't normally order more than one time per month, but I decided to place an order in two weeks so I could use the credit 2 times she said I would be able to use it until it expired. I placed an order on 7/9. I had no other coupons/discounts for products and only the $15 credit was there. The email confirmation shows the $15 credit. The order was delivered on 7/10. Once again, no credit on the confirmation email received after the order is delivered. I called and **** told me he doesn't know why it didn't apply, I can use it for the next order. I explained all of this information and said I followed the rules and did what I was supposed to. I want a $15 refund. He was unable to do that. I tried to escalate it, but his supervisors declined to talk to me, because they would not be able to issue a refund, either, because the credit is there for me to be able to use on next order in 2 weeks. I told him that I no longer trust that the credit will be applied after it not being applied twice. He also told me it was a one-time credit and not a multi-credit as the last representative falsely claimed.

  Customer response

  08/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Update:

   

  I have not been contacted by ********, but I just saw a $15 credit on my credit card statement. This case can be closed.

   

  Thank you,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩