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Find a Location

Barrels and Arrows LLC has 1 locations, listed below.

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    Business ProfileforBarrels and Arrows LLC

    Gunsmiths

    At-a-glance

    Customer Reviews

    1.75/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3041 Us Highway 59, Marshall, MN 56258-5418
    BBB File Opened:
    1/16/2017
    Years in Business:
    13
    Business Started:
    1/4/2011
    Business Started Locally:
    1/4/2011
    Business Management
    • Bonnie Heintzman, Manager
    Contact Information

    Principal

    • Bonnie Heintzman, Manager

    Customer Contact

    • Bonnie Heintzman, Manager

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On July 6, 2023 I made the winning bid on a firearm on gunbroker from Barrows and Arrows LLC. I made a down payment of $****** on July 7, 2023. I paid the balance of $817.95 on july 21. I received an email with a tracking number from Fed Ex. After checking on it for several days I finally called Barrels and Arrows to see why the tracking number kept showing "Label has been made, no further change". They told me that the firearm had been damaged while being on the layaway shelf and they would get a replacement from ******************* in a week and a half. After checking them out on BBB and seeing similar stories from other customers I called and asked to cancel the order. The person I talked to agreed and said they would refund me. I have also disputed the charges with the 2 credit card companies i used to pay for it. I did get refunded for the initial down payment of $ ****** but am still owed $817.95. I checked with my credit card company today and they said Barrels and Arrows continues to say they're waiting on replacement merchandise. The order number was #********. I am very concerned that I will get scammed out of $817.95.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joe T

    1 star

    05/14/2024

    I purchases a Beretta M9A4 Centurion from their gunbroker account. When i received the firearm at my FFL we were unsure if it was the correct size as they make two different models with two different barrel lengths. One being 4.7" and the other being 5.1". Once i took possession of the firearm and got home i was able to take a tape measure to the barrel and confirm this was in fact not the correct firearm that i ordered. However, all the paperwork stated the centurion 4.7" is what they were supposed to send me. I contacted ****** and after being on hold for about 20 minutes he told me "There was no way they sent me the wrong gun" and told me where to check the skew numbers. Once we did that, we confirmed there was one digit wrong with the skew compared to my receipt, so they did in fact send me the wrong gun. He promised me a phone call in the morning when the shipping department was in the office. That phone call never came. I then called him back multiple times only to reach voicemail. When i called the shop number not the online sales department he answered. He then promised me to send a return shipping label. He never did that. I am to the point i wouldnt trust sending this firearm back after paying $1100 and risking another mistake. I WILL NEVER PURCHASE FROM THEM AGAIN and recommend others to follow suit.

    Local BBB

    BBB of Minnesota and North Dakota

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