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ComplaintsforMarshall Mini Storage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They charged my debit card, my automatic payment is set for my discover card. Because they charged my debit card my rent bounced. I never authorized my debit card to be used for automatic payments. I would like my debit card to be removed from there system, and use the discover card that I agreed to going forward.Customer response
11/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I recently filled a complaint against marshal **** storage. She contacted me and resolved the problem. Please **** the complaint as closed/resolved.
Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I discussed my intention to move out of the storage unit and said that I would be paying my past due bill in full. When I said I want to move out, they locked the door without warning. I now cannot move my belongings out preventing a new set of charges. I am asking them to remove the lock so that I can prevent an increase in charges and they are refusing. I can pay my bill at a later date. I have never missed a payment and am 22 days late. They had agreed that I had until June 1st to clean the unit to prevent more charges so I thought ********** much time but now they are saying "time is up and you will get more charges if we throw your belongings away and have to clean it".
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.