ComplaintsforDKD Construction, Inc.
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In 2017 we hired this company to build us an approx. **** sq. ft.patio home with an in floor heating system and back up natural gas furnace. $146,000.00 home plus lot. The first winter it started over heating the boiler shutting down the floor heat during the night and the 2nd furnace would come on. The contractor was here many times with the heating person that was hired by this contractor to install the system . At first they had us pull the plug on the boiler and plug in again to restart this went on for a long time. Since this first year this has continued to happen and they came back and changed almost everything in mechanical room. Contractor refused to divulge who his insurance was through but ***** of ***** did give the info out and we contacted them. Many personnel from said insurance company were here many times and in *************************************** charge. The last new part was installed in mechanical room in Feb. of 2020. A 2nd thermostat was installed because bedrooms were up to 7 to 10 degrees cooler than rest of house. All these changes have made no difference when temps go down boiler overheats and heated floor goes out. This contractor put a restraining order against the house owner so no contact can be made only through his atty. ***** owners are in their 70s and husband is a cancer survivor and this is extremely hard on him. The sliding patio door was replaced by contractor as well when cement pushed on it raising it up. This happened a second time and a message was left at contractors ins.co. and 21 days later atty sent a letter that they would do nothing about the door. We found another contractor willing to fix these problems and atty turned this down as well. We cannot afford an attorney and just want our home which we paid for.Business response
03/14/2022
attorney *************************** was hired by **************** to represent this matter. We consider this BBB file closedCustomer response
03/21/2022
I am rejecting this response because:
DKD Construction , ******* **. did not fulfill what we hired them to do when we had them build our new house. Our heating system still does not work properly and having a lawyer to hide behind does not fix the problem.
We have bids to have the problem fixed but no response from Lawyer to get the work done. We have never signed off that this case was ever closed. We were offered $4000.00 to sign off and refused as it wouldnt even begin to cover it. This problem has been since house was built. The patio door remains to be fixed as well.Not providing proper heating in a new house is inexcusable and must be against the law.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.