ComplaintsforParamount Collision Center / Master Collision Group, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was scheduled for and appointment for body work on my vehicle on 4/25. I drove all the way there and was turned away because all staff was out sick. I finally dropped my car off 4/26 and was told minimum 6 business days of work.For the next 4 weeks I was told a multitude of updates and on Friday 5/19 I was told that they were still waiting on the car to come back from realignment at Parents automotive. I checked my maps since I have my parked cars location, and it was still sitting in their parking lot. I called back the same day to note this and it surprised them since they thought it wasnt there and it appeared that it was scheduled to go for realignment on Monday 5/15 with another car and it never did. I called back for an update on Monday 5/22 and talk to the owner who shared they were still waiting on parts before it could go out for realignment which tells me the parts were never ordered.Thursday 5/25 I get a call that the wrong wheel came in. There were two possible wheel choices for my vehicle and they had check the incorrect option and are reordering another wheel. This wheel needs to come in and go on before it can go out for realignment next week.I am going on 6 weeks without my vehicle and know I have been given dishonest updates and been lied to about its location. I do not have rental coverage and for the first 4 weeks of this ordeal have had to Uber to work (costing me hundreds of dollars). I would like my vehicle back and any compensation or discount for these services since they have cost me an incredible amount of time, money, and stress.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
224 W Lake St
Minneapolis, MN 55408-4675
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.