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ComplaintsforMurphy's Service Center, Inc.
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In June, I visited this shop to have a tire installed on my 2014 Cadillac CTS. Regrettably, after the installation, I experienced severe damage to my vehicle's transfer case, which I know to be a direct result of the negligence displayed by your staff during the tire installation process.I have sought the opinion of an undisclosed mechanic who confirmed that the damages were caused by improper tire installation. Given the extent of the damages and the cost of repair, which is estimated at $6000 according to the mechanic's evaluation, I believe it is fair and reasonable to request that Murphys takes responsibility for these costs.Business response
09/01/2023
After talking with my tech and getting the whole story on this, I have determined ******** Service Center did error in putting a mismatched used tire on *****'s vehicle which in turn caused the transfer case damage. ***** and I met and have agreed upon our repair procedure.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.