Business ProfileforThe Lift Garage

In March 2024, I brought my 2014 ********** Jetta to The Lift Garage for repairs. The Lift is a nonprofit organization that claims to help low income individuals with affordable and trustworthy car repairs. The auto repairs I needed were a timing belt, water pump, and front right CV axle. When I got my car back, they gave me a report stating the brakes were in excellent condition and that all repairs were complete. 2 months later, my brake light comes on so I brought it to the ** dealership for diagnostics. They said my brake pads were dangerously low and that I had a significant oil leak on the timing belt. So The Lift was negligent and let me drive on unsafe brakes, plus they improperly installed the timing belt. The improperly installed timing belt caused further damage to my crankshaft and camshaft as well. I brought my car back to The Lift for a "recheck" and they confirmed the car was leaking on the timing belt, crankshaft and camshaft, however claimed it had absolutely nothing to do with the work they did. I brought it to a ** shop and they said it was directly related to their horrible install. I got my car fixed at the ** shop and they said not only did The Lift improperly install the belt, they did not even replace the water pump and left several bolts, including the pulley and motor mount bolts, extremely loose. Once again, they have been negligent and these infractions could have lead to serious damage or worse, physical injury/car accident. They charged me and claimed to do work that they did not do, they failed to do a proper safety inspection, and they damaged my vehicle, costing me thousands of dollars and several days without a car which lead to loss of wages. I am a single mother of two special needs children and feel they took advantage of me. Upon looking at their ****** reviews, this is not the first time they've claimed to do work and did not, and many others have had similar experiences where they receive their car back in worse condition.