Customer ReviewsforErik's Bike Shop

If you are a novice, DO NOT TRUST Eriks not to take advantage of you!They...1. Recommended a bike that was too small for the rider (at their own admission). A "small" sized bike frame for a 5'10" tall rider.2. Sold us a used bike that was damaged and did not operate properly due to frayed gear shift cables (at their own admission told us it should never have been placed out on the sales floor until it had been repaired). 3. When asked to have a kick stand added, they chose their more expensive kick stand which was too big causing it to horribly rub on the tire, and was also not properly tightened down by their maintenance team causing it to move around. (Which could have caused a serious accident.)4. Weeks of snow prevented us from testing the bike further to discover how uncomfortable it was to ride. Being past the 30 day return policy, we never attempted to argue for a refund, despite their many mistakes, including clearly selling us a bike they shouldn't have. Despite poor service we remained polite, friendly and understanding, explained the whole situation, only asking to utilize their trade-in program so we could trade it in for a new bike from them that fit the rider better. After telling us to bring the bike in (which was in identical condition to purchase), management told us there was nothing he could do and walked away with no explanation.5. To add to our poor experience in working with ****'s, we then took the bike to another place where we were told the gear shift cables were not even properly repaired.I will never shop at Eriks again, nor recommend them to anyone else. If you shop at Eriks, everyone is very friendly there. Just do not trust them to sell you a bike that is appropriate for you. Do not trust any repair work they do on your bike, including making sure things are properly fastened down. Do your own research! And for gods sake do not buy a used bike from them unless you are really knowledgeable and know what you are doing!

Horrible customer service!! Ordered a new bike online that had a handful of scratches in different areas and missing parts. Its a $2500+ bike (Same price as advertised on the Specialized website). They offered a $25 gift card and the missing parts would be sourced and sent to me. Kept telling me it was cosmetic and the bike was still functional. Somehow they think its acceptable to sell damaged products. This bike was clearly mistreated. I regret buying from this store. It was a horrible experience. I would have never purchased this bike in person without a discount. I would have been ok with a 10% discount. In my opinion 1% was a joke.

Hello ****, We're sorry to hear about your experience. All of our bikes are located on the retail sales floor and are assembled, transported, disassembled for shipping, and eventually shipped to you, so minor cosmetic blemishes can occur. After reviewing the photos you provided, we have offered and you have accepted $25 for compensation for these minor cosmetic blemishes. The bike was already discounted $1000 from retail price so we are happy to see you took advantage of that great deal. Otherwise with any purchase at ****'S, you are eligible for a return within 30 days of purchase as long as that return meets the regular return criteria. Thanks and have a great riding season. -****'S

When ordering on line BE SURE WHAT YOU ARE ORDERING IS THE CORRECT SIZE. The return policy here is HORRIBLE. I ordered a pair of snowboard boots and unfortunately they were too small. While offering to to refund me for the boots *************, ****'s made zero effort to reduce my shipping costs. I requested a prepaid label with the understanding they could reduce my refund to cover it and was uncategorically denied. All I got was a quote of their return policy. BAD business. Fitting ski's, bikes and snowboard boots isn't an exact science, if you want to do online business you really need to work with your customers. There's plenty of other on line shops that do that. ****** learned, If buying on line, REVIEW the return policy and DO NOT BUY from ****'s!!!!

Hello ****, Thanks for reaching out and we're sorry to hear we weren't able to provide a positive experience for you. We were able to look up your order and see that you purchased some great closeout Ride snowboard boots that were priced at $129.99 discounted from $249.00 with free shipping from ****'s to you. We were happy that we were able to provide a substantial discount of 48% on the product and free shipping but unfortunately we cannot also provide return shipping free of charge. However, we are able to facilitate any exchange (with free shipping) or refund if the sizing doesn't work out for you. Our product experts are available via phone, text, chat, or email to help answer any questions you have. ****'s Brain Trust team is an experienced group of riders and should be able to talk you through products, sizings, or any other questions you have. Sorry again to hear about your experience and please reach out with additional questions: ******************************************************* *******************************

Purchased bikes for my grandkids at the Grafton location. Wanted to shop local and the sales person played up the Trade In policy. Perfect as they get bigger I can trade in bikes for larger bikes! One year later, I stop in to look at new bikes for Christmas (planning on the trade in) to be told they changed their policy and would not stand by their word or honor the purchase contract which specifies trade in availability. The sales associate was dismissive and did not think it is unethical. Congratulations you have lost a customer whom would have been loyal for new bikes for all my grandchildren for the next 18 years!!! Not only that they will be getting new snowboards this year from their parents but they will not be purchased at Eriks. Poor customer service. Im sure it wont be a problem finding a reputable bike shop that will stand by their word.

Hello ******, We're sorry to hear about this experience. I took a look at your purchase history. It looks like you purchased two bikes in 2022. You purchased a new bike, the Specialized Hotrock 24 inch in pink, on 3/11/22 and that bike is eligible for trade-in store credit up to six years after purchase. You also purchased a used Specialized Riprock 16 inch in black, on 3/30/22 and that bike is not eligible as a trade-in as it was a used bike. Full details on these policies can be found here: ************************************************************. There will be specific trade-in details for both of these bikes on the paperwork that came with the bike at the time of purchase as well. We apologize if there was any confusion or misinformation given about this. You can sell used bikes privately or donate to a local charity if desired. Please reach out if there's anything we can help with now or in the future. ******************************************************* -****'s ****************

I purchased a number of clothing items at Eriks Bike Shop - ************** - in August. They charged me for everything that day, including the two bike jerseys they were supposed to ship to me (my size was not in the *** store). As of today, the bike jersey still is not delivered - Ive called them MANY times - spoke to their general customer service line reps and also MANY times to employees at the *** store. Ive been told MANY times they would refund my credit card. Still nothing. What an absolute rip-off. Terrible customer service.

Hello ******, We're sorry to hear about your experience. I was able to look into the details of your order. It appears there was an issue with the first order and the jersey was never shipped out. I do see that you contacted us on 10/30/23 and we're able to facilitate a replacement order of said jersey to your address in *******. That package is on the move and set to be delivered on 11/2/23. Tracking is ************:************************************************************************************* We apologize for the delays and any miscommunications and we hope you enjoy your *****************************************

Where do I begin..I have been riding for decades on a specialized crossroads sport since ****. Up to 1 month ago roughly, I was pretty happy with ERIKs bike shop, however I purchased a new seat and post about 2 years ago as my original was in poor shape so ERIKs installed it. No problem for a couple years. Approximately 30 days ago the seat post clamp bolt severed and I instantly collapsed onto the rear tire yanking the handlebars from me and wiped out doing about 15mph. The accident had me in the ** for a day. I also still have remnants of a large hematoma that bled for 8 hours into the night internally. Well, I contacted specialized and it came down to the seat post being made by a company overseas which was unbeknownst to me. Specialized did nothing. Contacted ERIKs corporate and they denied any reponsibility at all for selling defective equipment. Not good. Well, I am now trying to deal with the company based overseas and I doubt that will go well, but will not mention them for the time being. But it does not end there. Trying to stay with specialized so bought a ROLL 3 to replace my aged bike and since the purchase, my chain has come off 5 times, brought it into ERIKs maple grove yesterday and the service manager seemed to have it fixed and was genuinely concerned, even fixing the wobbly loose front tire that *** have come off if I hit a big bump. Richfield ERIKs supposedly prepped the bike when I bought it a week and a half ago for delivery and I drove down there to pick it up. Well I went for a ride today and the chain came off again nearly causing me to wipe out AGAIN. Very frustrated and dissapointed with ERIKs and specialized now. I believe a return is in order, and will probably head for a different company. Really sad that folks do not stand behind the products they sell.

Hello ****, Thank you for reaching out and we are sorry to hear of your experience. We can submit any potential warranty to the manufacturer on your behalf. There has not been any submissions for this bike or any component on this bike submitted on record. If you feel like this is a potential warranty issue, please bring the bike in to your nearest ****'s for an in-person evaluation.Thanks.

I'm a veteran and was just at the store - the manager there was the rudest lady/kid lacking service I have ever met.Unacceptable behavior from the manager! Not cool!Sorry, not sure, MAYBE SHE WAS HAVING A BAD DAY???

Hi *****, sorry to hear about your experience at this location.We do take customer service very seriously and have reached out to the store about this interaction.If you need any further information or assistance from us, please reach out to [email protected], ******

Sorry, I posted to the wrong Erik's bike shop!!! I was talking about the **** in *************** Not MN

Zero stars. We have purchased from ****'s a few times - MTB equipment and then a snowboard in December for a Christmas gift. The board wasn't the exact one my boyfriend wanted so I went on my orders and attempted to start a return....well I was 2 days out from my original purchase date and a return wasn't an option. So I chatted into ****'s and basically the short answer was a resounding NO. I mentioned that a lot of companies allowed for extra days for holiday gifts and they were adamant about the no return. I sat with that for a few days and thought surely they would allow an exchange.. we would buy something else from them. The response I received was "no return, no exchange and that I should sell the board privately, someone will buy it". We reached out again for a supervisor and even talked to the guys that said they were in charge and that again "their hands are tied and there is nothing that can be done". Insane to think that this company cant afford to refund someone $350 - or allow an exchange for other items. The business practices and model of this company are why they will eventually go out of business...coupled with the consistent negative reviews.

Hi ******, as you noted, the item you were trying to return is outside of our published return period which is why we weren't able to accommodate your request.If there is anything else we can help you with, please let ** know.Thanks, ******.

Ordered Garmin Tacx ************ Trainer from their website. Received a display model damaged in a box that was taped heavily. Very deceiving practice, advertising brand new sealed product on the website but shipping display model broken in a box. Shame on your ****! How am I supposed to gift wrap this for a present?

Hello ***, we have sent a pre-paid return label and will process a full refund upon return. We apologize for this issue. If you need anything else, please don't hesitate to reach out. Thanks, Garret

I was skeptical at first due to the price being the cheapest of all websites, but was satisfied in the end. Shipping was quick and smooth. Best part was they include a how to on the assembly which was simple due to the fact they assembled 95% of the bike. Would recommend 10/10

Thanks for the review *****!Please reach out if you need anything else. Thanks, Garret