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Find a Location

Handsome Cycles LLC has 1 locations, listed below.

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    Business ProfileforHandsome Cycles LLC

    Bicycle Dealers

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1620 Central Ave NE Ste 157, Minneapolis, MN 55413
    BBB File Opened:
    7/9/2020
    Years in Business:
    16
    Business Started:
    2/27/2008
    Business Incorporated:
    2/27/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Jesse Erickson, Owner
    Contact Information

    Principal

    • Jesse Erickson, Owner

    Customer Contact

    • Jesse Erickson, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a custom bicycle from the company on September 27th. The company site sites a wait time of 3-4 weeks for the bike to be sent out. I did not receive any notification of the bike being sent out after two months so I contacted the owner who said that it would take 1-2 more weeks. We agreed upon a refund of $300 due to the extreme delay. After another three weeks I still did not get any notification of the bike being finished nor did I receive the refund that we agreed upon. I contacted the owner again and was told that it would be ready and sent out in a couple of days. After another week I still have not received anything. I would like the refund that we agreed upon and the bike to be sent or if the bike is unavailable then a full refund of the money that I paid.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott M

    1 star

    05/17/2023

    I am a full-time bike commuter - I do not own a vehicle. Shortly after my bike was stolen I purchased a bike from Handsome Cycles with no indication that the bike would take weeks or even months to fulfill. Got a confirmation email then nothing. 1 week went by, 2 weeks, 3 weeks. Emails and phone calls went unanswered. So I opened a dispute with PayPal and then of course ***************************, the shops deceitful owner, immediately responds with every excuse. I told him I no longer wanted the bike - that I rely on it for transportation and found one locally after 3+ weeks of waiting. But we were building this just for you blah blah blah. So we came to what I thought was a reasonable agreement at the time - he would refund me the $680 once the bike sold. For sure by Christmas if not sooner he said. This was last October, eight months ago. Havent heard a word from the guy since. Calls and emails go unanswered, voicemail box is always full. And I can no longer dispute the charge through PayPal since its been 180+ days. TL;DR DO NOT DO BUSINESS WITH HANDSOME CYCLES. As others have stated, they will overpromise and underdeliver and outright steal your money. It is criminal that this scumbag *************************** is allowed to remain in business and I will exhaust every option available to hold him accountable. If I could give zero stars I would - worst experience Ive ever had with a bike shop and any business for that matter. 0/10

    Local BBB

    BBB of Minnesota and North Dakota

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